[rt-users] Version 2.0.15 feature - 25 highest priority tickets I requested..

[Roderick A. Anderson]

Ruslan Zakirov wrote:
> Build a query in the query builder using buttons or advanced:
> 
> (Status = 'open' OR Status = 'new') AND Requestor.id = '__CurrentUser__'
> 
> Save this query at system level. Add this query to the RT at glance of
> all users using UI->Configuration->RT At Glance.

Great.  I tried something similar but missed the advanced button/link 
and the query builder wasn't playing nice for me.

The Requestor.id and __CurrentUser__ make sense but it has been too long 
(4+ years) since I had to do anything _fancy_ with RT so I'd would have 
been asking about them also.  :-)

Thanks Ruslan.


\\||/
Rod
-- 
> 
> I think this should work.
> 
> On Mon, Jun 29, 2009 at 10:00 PM, Roderick A.
> Anderson<raanders at cyber-office.net> wrote:
>> I finished the migration from 2.0.15 to 3.8.4 and all seems to be
>> working well but ... have a user (actually the boss) asking where the
>> entry for "25 highest priority tickets I requested.." went.
>>
>> I don't see anything that seems similar in 3.8.4 nor anything in the
>> Harrier book or on the wiki.  Nothing much useful searching with Google
>> either.
>>
>> If this have been covered/discussed before point me to the month and
>> year (or message) and I'll figure it out.  Otherwise any suggestions,
>> thoughts, or ideas are appreciated.
>>
>> How to get  "25 highest priority tickets I requested.." on the "RT at a
>> glance page."
>>
>>
>> \\||/
>> Rod
>> --
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