[rt-users] Disable WYSIWYG Editor

[Kevin Falcone]

On Jun 29, 2009, at 11:01 AM, Mike Harris wrote:

> I found a previous post from lwebb from April or so, asking how to
> permanently disable the WYSIWYG editor, and there weren't any
> responses to him.
>
> I too, would like to disable users from changing to the WYSIWYG
> editor.  I found the RT_SiteConfig.pm option:   Set(
> $MessageBoxRichText, 0);   however, that just sets the default option,
> and users can still change this option.  Is there a way to
> administratively disable it.

You'd have to make a RT/Config_Local.pm and
tweak the MessageBoxRichText entry in %META to have
Overridable set to 0, then it won't show up as a user pref.

-kevin