[rt-users] Anyone know of a few enhancements to RT...

[Kevin Falcone]

On Jun 30, 2009, at 2:02 PM, Gary Greene wrote:

> I've been trying to get Minerva using RT for a bit now, however I've  
> run
> into a few feature requests that my users (read bosses) view as  
> blockers.
> Does anyone know of a plug in that would add an address book feature  
> to the
> BCC and CC fields when posting a ticket?

Sounds like you may want RTx-EmailCompletion

> Also, I need to know if there is a
> way to add a drop down to the new ticket creation page to have pre- 
> defined
> subjects? This would allow users to select it in the case of a  
> regularly
> requested ticket. Thanks in advance.

You may be able to do this with RT-Extension-QuickCalls which adds
a homepage widget.  Otherwise you'd have to hack up Ticket Create
or add JS

-kevin