[rt-users] Fwd: A little Scrip help

Aaron Guise aaron at guise.net.nz
Sun Mar 1 18:27:42 EST 2009


Hi All,

I have investigated the possiblility of having the trigger rule out one of
these transactions.  I have now come up with the below ammendment which I
feel should work but we now get a total of 0 emails sent so I feel it is
flawed. Any ideas?
*
CODE:*
my $txn = $self->TransactionObj;
return 0 unless $txn->Type =~ /^AddLink$/i;
return 0 unless $txn->Field =~ /^MergedInto$/i;
if ($txn->NewValue =~ $txn->ObjectID)
    {
    return 1;
    }
else
    {
    return 0;
    }
return 1;

*Regards,*

*Aaron Guise
027 212 6638
aaron at guise.net.nz
 *



On Sat, Feb 28, 2009 at 6:25 AM, Potla, Ashish Bassaliel <
c_apotla at qualcomm.com> wrote:

> Hi,
> When you merge two tickets , I think the condition you have defined is
> evaluating to a true condition for both the tickets individually.
> When the action that is 'notify owner' takes place, in both cases the
> ticket that is retrieved by ID will be the same as the tickets are now
> merged(Merged tickets have same ID numbers,the one into which you merged a
> ticket into).
>
> Anyways, try tweaking the condition a bit so that when two tickets are
> merged, the condition evaluates true only to one of them, preferably the one
> into which a ticket is merged.
>
> -Ashish
> ________________________________________
> From: rt-users-bounces at lists.bestpractical.com [
> rt-users-bounces at lists.bestpractical.com] On Behalf Of Kenneth Crocker [
> KFCrocker at lbl.gov]
> Sent: Friday, February 27, 2009 10:50 PM
> To: Aaron Guise
> Cc: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] Fwd: A little Scrip help
>
> Aaron,
>
>
>        Well, I'm at a loss as well. Sorry.
>
>
> Kenn
> LBNL
>
> On 2/26/2009 4:58 PM, Aaron Guise wrote:
> >  I thought of this scenario already,  but I created the ticket from
> > another external email address which is separate from my work one which
> > RT Responds to. I am the owner of the ticket data is merged with and
> > hence I get one email but I have a feeling it may be emailing twice as
> > there is two tickets which become one and effectively I become the owner
> > of both.
> >
> > But it reports the ID# of the only remaining ticket in both emails.
> >
> > On Fri, Feb 27, 2009 at 12:57 PM, Kenneth Crocker <KFCrocker at lbl.gov
> > <mailto:KFCrocker at lbl.gov>> wrote:
> >
> >     Aaron,
> >
> >
> >            Are the persons getting the Email in more than 1 role? FOr
> >     example; If I am the Requestor & the Owner and someone merges a
> >     ticket into mine am I getting 1 email as requestor and 1 as owner?
> >     Just a thought.
> >
> >     Kenn
> >     LBNL
> >
> >
> >     On 2/26/2009 3:17 PM, Aaron Guise wrote:
> >
> >
> >
> >         ---------- Forwarded message ----------
> >         From: *Aaron Guise* <aaron at guise.net.nz
> >         <mailto:aaron at guise.net.nz> <mailto:aaron at guise.net.nz
> >         <mailto:aaron at guise.net.nz>>>
> >         Date: Fri, Feb 27, 2009 at 12:17 PM
> >         Subject: Re: [rt-users] A little Scrip help
> >         To: Kenneth Crocker <KFCrocker at lbl.gov
> >         <mailto:KFCrocker at lbl.gov> <mailto:KFCrocker at lbl.gov
> >         <mailto:KFCrocker at lbl.gov>>>
> >
> >
> >         Yeah, Have double checked all of those scrips/templates again.
> >          The only one that nets an output matching that is the
> >         MergeNotifier Template.  Looking in the RT interface for the
> >         ticket it shows that the same email sent twice one second apart.
> >
> >         I even disabled a whole bunch of other scrips which may have
> >         sent a duplicate message but still to no avail. This just
> >         shouldn't be happening from what I can tell.
> >
> >            *Regards,*
> >
> >            *Aaron Guise
> >            027 212 6638
> >            aaron at guise.net.nz <mailto:aaron at guise.net.nz>
> >         <mailto:aaron at guise.net.nz <mailto:aaron at guise.net.nz>>
> >             *
> >
> >
> >
> >         On Fri, Feb 27, 2009 at 10:56 AM, Kenneth Crocker
> >         <KFCrocker at lbl.gov <mailto:KFCrocker at lbl.gov>
> >         <mailto:KFCrocker at lbl.gov <mailto:KFCrocker at lbl.gov>>> wrote:
> >
> >            Aaron,
> >
> >
> >                   Check to see if there are other scrips that are
> initiated
> >            with an owner change or ticket creation, etc. Is the template
> >            wording the same? Perhaps different wording for templates used
> by
> >            different scrips will give you a clue.
> >
> >
> >            Kenn
> >            LBNL
> >
> >
> >            On 2/26/2009 12:46 PM, Aaron Guise wrote:
> >
> >                Hi,
> >
> >                I have just now amended our RT_SiteConfig with
> >                Set($UseTransactionBatch, 1);
> >
> >                Unfortunately it still triggered two emails.  The scrip
> >         itself
> >                is set to use transaction batch. I have posted a
> >         screenshot here
> >                with the whole configuration of that particular scrip.
> >
> >
> >                   *Regards,*
> >
> >                   *Aaron Guise
> >                   027 212 6638
> >                   aaron at guise.net.nz <mailto:aaron at guise.net.nz>
> >         <mailto:aaron at guise.net.nz <mailto:aaron at guise.net.nz>>
> >                <mailto:aaron at guise.net.nz <mailto:aaron at guise.net.nz>
> >         <mailto:aaron at guise.net.nz <mailto:aaron at guise.net.nz>>>
> >                    *
> >
> >
> >
> >
> >                On Fri, Feb 27, 2009 at 8:04 AM, Kenneth Crocker
> >                <KFCrocker at lbl.gov <mailto:KFCrocker at lbl.gov>
> >         <mailto:KFCrocker at lbl.gov <mailto:KFCrocker at lbl.gov>>
> >                <mailto:KFCrocker at lbl.gov <mailto:KFCrocker at lbl.gov>
> >         <mailto:KFCrocker at lbl.gov <mailto:KFCrocker at lbl.gov>>>> wrote:
> >
> >                   Aaron,
> >
> >
> >                          You need to turn on TransactionBatch in your
> >                RT_SiteConfig.pm
> >                   file in /RTHOME/etc directory. That should allow you
> >         to use that
> >                   stage option.
> >
> >
> >                   Kenn
> >                   LBNL
> >
> >
> >                   On 2/26/2009 10:33 AM, Aaron Guise wrote:
> >
> >                       If set to transaction batch which is marked
> >         Transaction
> >                       Batch(Disabled) it seems the script is just
> >         disabled as
> >                no email
> >                       is sent.
> >
> >                       On Fri, Feb 27, 2009 at 1:32 AM, Potla, Ashish
> >         Bassaliel
> >                       <c_apotla at qualcomm.com
> >         <mailto:c_apotla at qualcomm.com> <mailto:c_apotla at qualcomm.com
> >         <mailto:c_apotla at qualcomm.com>>
> >                <mailto:c_apotla at qualcomm.com
> >         <mailto:c_apotla at qualcomm.com> <mailto:c_apotla at qualcomm.com
> >         <mailto:c_apotla at qualcomm.com>>>
> >                       <mailto:c_apotla at qualcomm.com
> >         <mailto:c_apotla at qualcomm.com>
> >                <mailto:c_apotla at qualcomm.com
> >         <mailto:c_apotla at qualcomm.com>> <mailto:c_apotla at qualcomm.com
> >         <mailto:c_apotla at qualcomm.com>
> >                <mailto:c_apotla at qualcomm.com
> >         <mailto:c_apotla at qualcomm.com>>>>>
> >
> >                       wrote:
> >
> >
> >                          ________________________________________
> >                          From: Potla, Ashish Bassaliel
> >                          Sent: Thursday, February 26, 2009 5:59 PM
> >                          To: Aaron Guise
> >                          Subject: RE: [rt-users] A little Scrip help
> >
> >                          Is the scrip set to 'Transaction Batch' or
> >                'Transaction Create'?
> >                          Set it to Transaction Batch.
> >
> >                          -Ashish
> >                          ________________________________________
> >                          From: rt-users-bounces at lists.bestpractical.com
> >         <mailto:rt-users-bounces at lists.bestpractical.com>
> >                <mailto:rt-users-bounces at lists.bestpractical.com
> >         <mailto:rt-users-bounces at lists.bestpractical.com>>
> >                       <mailto:rt-users-bounces at lists.bestpractical.com
> >         <mailto:rt-users-bounces at lists.bestpractical.com>
> >                <mailto:rt-users-bounces at lists.bestpractical.com
> >         <mailto:rt-users-bounces at lists.bestpractical.com>>>
> >
> >          <mailto:rt-users-bounces at lists.bestpractical.com
> >         <mailto:rt-users-bounces at lists.bestpractical.com>
> >                <mailto:rt-users-bounces at lists.bestpractical.com
> >         <mailto:rt-users-bounces at lists.bestpractical.com>>
> >                       <mailto:rt-users-bounces at lists.bestpractical.com
> >         <mailto:rt-users-bounces at lists.bestpractical.com>
> >                <mailto:rt-users-bounces at lists.bestpractical.com
> >         <mailto:rt-users-bounces at lists.bestpractical.com>>>>
> >
> >                          [rt-users-bounces at lists.bestpractical.com
> >         <mailto:rt-users-bounces at lists.bestpractical.com>
> >                <mailto:rt-users-bounces at lists.bestpractical.com
> >         <mailto:rt-users-bounces at lists.bestpractical.com>>
> >                       <mailto:rt-users-bounces at lists.bestpractical.com
> >         <mailto:rt-users-bounces at lists.bestpractical.com>
> >                <mailto:rt-users-bounces at lists.bestpractical.com
> >         <mailto:rt-users-bounces at lists.bestpractical.com>>>
> >
> >          <mailto:rt-users-bounces at lists.bestpractical.com
> >         <mailto:rt-users-bounces at lists.bestpractical.com>
> >                <mailto:rt-users-bounces at lists.bestpractical.com
> >         <mailto:rt-users-bounces at lists.bestpractical.com>>
> >                       <mailto:rt-users-bounces at lists.bestpractical.com
> >         <mailto:rt-users-bounces at lists.bestpractical.com>
> >                <mailto:rt-users-bounces at lists.bestpractical.com
> >         <mailto:rt-users-bounces at lists.bestpractical.com>>>>] On Behalf
> Of
> >                          Aaron Guise [aaron at guise.net.nz
> >         <mailto:aaron at guise.net.nz>
> >                <mailto:aaron at guise.net.nz <mailto:aaron at guise.net.nz>>
> >         <mailto:aaron at guise.net.nz <mailto:aaron at guise.net.nz>
> >                <mailto:aaron at guise.net.nz <mailto:aaron at guise.net.nz>>>
> >                       <mailto:aaron at guise.net.nz
> >         <mailto:aaron at guise.net.nz> <mailto:aaron at guise.net.nz
> >         <mailto:aaron at guise.net.nz>>
> >                <mailto:aaron at guise.net.nz <mailto:aaron at guise.net.nz>
> >         <mailto:aaron at guise.net.nz <mailto:aaron at guise.net.nz>>>>]
> >
> >
> >                          Sent: Thursday, February 26, 2009 4:02 PM
> >                          To: rt-users at lists.bestpractical.com
> >         <mailto:rt-users at lists.bestpractical.com>
> >                <mailto:rt-users at lists.bestpractical.com
> >         <mailto:rt-users at lists.bestpractical.com>>
> >                       <mailto:rt-users at lists.bestpractical.com
> >         <mailto:rt-users at lists.bestpractical.com>
> >                <mailto:rt-users at lists.bestpractical.com
> >         <mailto:rt-users at lists.bestpractical.com>>>
> >                          <mailto:rt-users at lists.bestpractical.com
> >         <mailto:rt-users at lists.bestpractical.com>
> >                <mailto:rt-users at lists.bestpractical.com
> >         <mailto:rt-users at lists.bestpractical.com>>
> >                       <mailto:rt-users at lists.bestpractical.com
> >         <mailto:rt-users at lists.bestpractical.com>
> >                <mailto:rt-users at lists.bestpractical.com
> >         <mailto:rt-users at lists.bestpractical.com>>>>
> >
> >                          Subject: [rt-users] A little Scrip help
> >
> >                          Hi,
> >
> >                          I have implemented a scrip to notify the owner
> >         in the
> >                event
> >                       someone
> >                          else merges data into one of their tickets.
> >          All works
> >                well
> >                       but alas
> >                          it actually sends the notification twice.  There
> is
> >                probably
> >                       a real
> >                          simple answer but it is baffling me.  Have just
> >         ignored it
> >                       the last
> >                          few months but now I am a little beyond that.
> >
> >                          The scrip used is noted below;
> >
> >                          my $txn = $self->TransactionObj;
> >                          return undef unless $txn->Type =~ /^AddLink$/i;
> >                          return undef unless $txn->Field =~
> /^MergedInto$/i;
> >                          return 1;
> >
> >                          Any assistance in stopping this will be greatly
> >                appreciated.
> >
> >                          --
> >                          Regards
> >
> >                          Aaron
> >                          _______________________________________________
> >
> >
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> >
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> >                       <mailto:sales at bestpractical.com
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> >                <mailto:sales at bestpractical.com
> >         <mailto:sales at bestpractical.com>>>
> >                          <mailto:sales at bestpractical.com
> >         <mailto:sales at bestpractical.com>
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> >
> >
> >
> >
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> >
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