[rt-users] Error on including RTFM Article in Answer to Ticket

[who else]

Hi there,

after reading the chapter about custom fields in "RT Essentials" i  thought,
setting rights on the custom field, like this:

everybody "show custom field"
privileged "show custom field"
privileged "edit custom field"

could do the trick, but no way, the error won't go away.:-(

Best

w_e


who else wrote:
> 
> Hi all,
> 
> am a newbie with RT and RTFM, but got it up and running for two days now.
> I figured out a lot of things myself, and besides buying RT Essentials,
> which will amazon will ship today, and checking out various options in RT,
> i got a weird Errormessage, where neither Uncle Google finds anything nor
> Auntie Searchbutton here in the list archives.
> 
> So, the error message is:
> 
> Can't call method "Id" on an undefined value at
> /opt/rt3/local/plugins/RT-FM/lib/RT/URI/fsck_com_rtfm.pm line 133. 
> 
> What happened before:
> 
> I configured RTFM, created two classes and a bunch of topics, as well as a
> wikitext entry user defined field, to be able to enter the long version of
> the summary. Then i entered some articles to check out the article
> integration in RT
> 
> I opened a new ticket and clicked on answer. Then i selected an Entry of
> RTFM to be included in the answer. Which was shown in the text editor
> after i made changes to another field and hit the Enterkey. I selected the
> entry by popuplist, by entering the article number i got the same
> errormessage
> 
> Then i clicked on the "Update" Button and was presented with the error
> message above.
> 
> I don't claim that my workflow is correct :-), but i was wondering about
> this error message. Since no search yielded in any information i hope
> someone here has an idea about this.
> 
> RT 3.8.2 (and RTFM 2.4.2 i think it is, latest version) is running on
> Apache/2.2.3 (Debian) PHP/5.2.0-8+etch13 mod_ssl/2.2.3 OpenSSL/0.9.8c
> mod_perl/2.0.2 Perl/v5.8.8 
> 
> My apache error.log says something like this:
> 
>  [warning]: Could not determine a URI scheme for IT/article/3
> (/opt/rt3/bin/../lib/RT/URI.pm:139)
> (in fact i wanted to include article #3 in the email)
> 
>  Everything else is seems to run smooth enough, no hiccups whatsoever,
> currently :-)
> 
> It might be a configuration issue, but i haven't any clue, where to check
> this out.
> 
> So, if you got a chance to let me know, where i will have to dig deeper
> into, i'd be glad. I wouldn't mind a pointer how to fix this either.
> 
> Thank you for your time.
> 
> Best
> 
> w_e
> 
> 
> 
> 
> 

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