[rt-users] HTML Displayed by default if exists RT 3.8.0

Aaron Guise aaron at guise.net.nz
Mon Mar 2 05:40:27 EST 2009


Hi Everyone,

I have a question regarding the Ticket History,  At the present time when
viewing the ticket history it shows the content matching text/plain by
default.  What ideally I would like to do is have it display the text/html
version if it exists.  i.e emailed from outlook with s table,  it is stupid
but our users seem to love these things.  But I can see the definite benefit
in having the info in a table also.

Any ideas whether;
1. This is possible?
2. Where should we look?

--
Regards

Aaron
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