[rt-users] Problem with AdminCC's not being sent

[Blake Crawford]

Hi folks:

I've been pouring over the lists and trying to debug this for a while, but
can't seem to come up with a reason.  I have a group set up on a queue with
all rights.  When I set that group to watch a ticket as adminCC, and then
create a scrip that notifies the adminCCs on comment, all indications are
that the email is being sent but it doesn't ever arrive.  Below is a section
of the RT log, where all the XXXX's are to protect the identities of the
unwilling.

Please note, everything works just fine when the group is set to watch as
CC's rather than AdminCCs.  This very well could be a problem with the mail
setup, but if so I need to communicate that to the systems folks very
clearly.

[Tue Mar  3 21:33:25 2009] [debug]: Subject: [xxxxxx.mtvn.com #2468]
[Comment] Test ticket from blake
From: "Blake Crawford via RT" <cdmoasis-comment at xxxxxx.mtvn.com>
Reply-To: cdmoasis-comment at xxxxxx.mtvn.com
In-Reply-To: <C5D30B3D.158F7%blake.crawford at xxxxxxxxx.com<C5D30B3D.158F7%25blake.crawford at xxxxxxxxx.com>
>
References: <RT-Ticket-2468 at bizops.mtvn.com> <
C5D30B3D.158F7%blake.crawford at xxxxxxxx.com<C5D30B3D.158F7%25blake.crawford at xxxxxxxx.com>
>
Message-ID: <rt-3.8.1-25239-1236116005-1140.2468-24-0 at xxxxxx.mtvn.com>
Precedence: bulk
X-RT-Loop-Prevention:xxxxxx.mtvn.com
RT-Ticket: xxxxxx.mtvn.com #2468
Managed-by: RT 3.8.1 (http://www.bestpractical.com/rt/)
RT-Originator: Blake.Crawford at xxxxxxx.com
Bcc: xxxx.xxxxxx at xxxxxx.com, xxxx.xxxxxx at xxxxxx.com
To: "AdminCc of xxxxxx.mtvn.com Ticket #2468":;
MIME-Version: 1.0
Content-Transfer-Encoding: 8bit
Content-Type: text/plain; charset="utf-8"
X-RT-Original-Encoding: utf-8 (/opt/
rt3_xxxxxx.mtvn.com/bin/../lib/RT/Action/SendEmail.pm:647)
[Tue Mar  3 21:33:25 2009] [debug]: Got user mail preference 'Individual
messages' for user xxxx.xxxxxx at xxxxxx.com (/opt/
rt3_xxxxxx.mtvn.com/bin/../lib/RT/A
ction/SendEmail.pm:661)
[Tue Mar  3 21:33:25 2009] [debug]: Got user mail preference 'Individual
messages' for user xxxx.xxxxxx at xxxxxx.com (/opt/
rt3_xxxxxx.mtvn.com/bin/../lib/RT/Ac
tion/SendEmail.pm:661)
[Tue Mar  3 21:33:25 2009] [debug]: Removing deferred recipients from Bcc:
line (/opt/rt3_xxxxxxx.mtvn.com/bin/../lib/RT/Action/SendEmail.pm:670)
[Tue Mar  3 21:33:25 2009] [debug]: Setting deferred recipients for
attribute creation (/opt/
rt3_xxxxxx.mtvn.com/bin/../lib/RT/Action/SendEmail.pm:679)
[Tue Mar  3 21:33:25 2009] [debug]: No recipients found for deferred
delivery on transaction #15667 (/opt/
rt3_xxxxxx.mtvn.com/bin/../lib/RT/Action/SendEmail.pm:
692)
[Tue Mar  3 21:33:25 2009] [info]: <
rt-3.8.1-25239-1236116005-1140.2468-24-0 at xxxxxx.mtvn.com> #2468/15667 -
Scrip 24 On comment Notify Admin CCs with Template C
DM OASIS Comment Template (/opt/
rt3_xxxxxx.mtvn.com/bin/../lib/RT/Action/SendEmail.pm:302)
[Tue Mar  3 21:33:25 2009] [error]: <
rt-3.8.1-25239-1236116005-1140.2468-24-0 at xxxxxx.mtvn.com>:
`/usr/sbin/sendmail -oi -t` exitted with code 64 (/opt/rt3_xxxxxx
s.mtvn.com/bin/../lib/RT/Interface/Email.pm:417)
[Tue Mar  3 21:33:25 2009] [info]: <
rt-3.8.1-25239-1236116005-1140.2468-24-0 at xxxxx.mtvn.com> sent  To: "AdminCc
of bizops.mtvn.com Ticket #2468":; Bcc: xxx.g
xxxxxxx at viacom.com, xxx.xxxxx at viacom.com (/opt/
rt3_xxxxxx.mtvn.com/bin/../lib/RT/Action/SendEmail.pm:333)
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