[rt-users] "Editable Text" sends blank e-mails to every ticket requestor?

[Jesse Vincent]

On Wed  4.Mar'09 at 10:54:04 -0800, Jo Rhett wrote:
> Ping?   This is a fairly significant issue.   Even more significant  
> because the user had no special rights -- just enough to read and  
> reply to tickets in one queue.

Would you also like to remove access to bulk update?

> 
> On Mar 3, 2009, at 6:45 PM, Jo Rhett wrote:
> > We just had a user pull a search of 100+ tickets, go to Editable Text
> > then realize he was on the wrong screen and for unknown reasons click
> > "Upload" to get off the screen.  This pushed changes onto all the
> > tickets, and sent an e-mail to every ticket requestor with no content.
> >
> >     BURP.
> >
> > Um, not so good.  Honestly I would consider this a bug, even though it
> > was Stupid User Action.
> >
> > In the short term, can I disable this function without hacking the
> > page source?  (I've already done that, I'd prefer to undo that and Do
> > It Right if possible)
> >
> > -- 
> > Jo Rhett
> > Net Consonance : consonant endings by net philanthropy, open source
> > and other randomness
> >
> >
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> -- 
> Jo Rhett
> Net Consonance : consonant endings by net philanthropy, open source  
> and other randomness
> 
> 
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> 
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
> 
> 
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
> Buy a copy at http://rtbook.bestpractical.com
>