[rt-users] "Editable Text" sends blank e-mails to every ticket requestor?
Jesse Vincent
jesse at bestpractical.com
Wed Mar 4 13:57:16 EST 2009
On Wed 4.Mar'09 at 10:54:04 -0800, Jo Rhett wrote:
> Ping? This is a fairly significant issue. Even more significant
> because the user had no special rights -- just enough to read and
> reply to tickets in one queue.
Would you also like to remove access to bulk update?
>
> On Mar 3, 2009, at 6:45 PM, Jo Rhett wrote:
> > We just had a user pull a search of 100+ tickets, go to Editable Text
> > then realize he was on the wrong screen and for unknown reasons click
> > "Upload" to get off the screen. This pushed changes onto all the
> > tickets, and sent an e-mail to every ticket requestor with no content.
> >
> > BURP.
> >
> > Um, not so good. Honestly I would consider this a bug, even though it
> > was Stupid User Action.
> >
> > In the short term, can I disable this function without hacking the
> > page source? (I've already done that, I'd prefer to undo that and Do
> > It Right if possible)
> >
> > --
> > Jo Rhett
> > Net Consonance : consonant endings by net philanthropy, open source
> > and other randomness
> >
> >
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> --
> Jo Rhett
> Net Consonance : consonant endings by net philanthropy, open source
> and other randomness
>
>
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
>
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