[rt-users] "Editable Text" sends blank e-mails to every ticket requestor?

[Jo Rhett]

Ping?   This is a fairly significant issue.   Even more significant  
because the user had no special rights -- just enough to read and  
reply to tickets in one queue.

On Mar 3, 2009, at 6:45 PM, Jo Rhett wrote:
> We just had a user pull a search of 100+ tickets, go to Editable Text
> then realize he was on the wrong screen and for unknown reasons click
> "Upload" to get off the screen.  This pushed changes onto all the
> tickets, and sent an e-mail to every ticket requestor with no content.
>
>     BURP.
>
> Um, not so good.  Honestly I would consider this a bug, even though it
> was Stupid User Action.
>
> In the short term, can I disable this function without hacking the
> page source?  (I've already done that, I'd prefer to undo that and Do
> It Right if possible)
>
> -- 
> Jo Rhett
> Net Consonance : consonant endings by net philanthropy, open source
> and other randomness
>
>
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-- 
Jo Rhett
Net Consonance : consonant endings by net philanthropy, open source  
and other randomness