[rt-users] BUG: has StealTicket but gets "You can only take tickets which are unowned?"

[Jo Rhett]

Reading the code in Ticket_Overlay around line 2730-2750 it would  
appear that this is deliberate.  For someone to reassign a ticket to  
someone else on their reply, they must be the current owner.  For me  
to take it back and close it, I need to separately Steal it, then  
Resolve it.

Would you accept a patch that allows implicit Steal like this?

On Mar 4, 2009, at 11:21 AM, Jo Rhett wrote:
> I just observed something odd.  While closing a ticket (but not at any
> other time I have found) if you change the Owner of the ticket you
> will see this in the results:
>
> You can only take tickets which are unowned.
>
> ...and the owner is not changed.   Now this is odd because every
> Privileged user has both StealTicket and TakeTicket globally.
>
> Even funnier, because I can replicate this same behavior as the
> SuperUser.
>
> Methinks something is being checked wrong ;-)
>
> Version 2.8.2
>
> -- 
> Jo Rhett
> Net Consonance : consonant endings by net philanthropy, open source
> and other randomness
>
>
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-- 
Jo Rhett
Net Consonance : consonant endings by net philanthropy, open source  
and other randomness