[rt-users] WorkflowBuilderRules help

[Marco Avvisano]

Hi,

i have installed WorkflowBuilderRules in rt 3.8.2, but when i try to create 
rules
the script return this error (for every perl modules)

Can't  locate RT/Config.pm in @INC

suggestions?


It's possible to create a rule which depend from the customfield value, so 
different values
need different approvers?

for example  for different departments, it's possible to  create a rule so a 
dba-request is forwarded to different dba-group for approving ?


probabily this rules it's not correct..

 Set( $WorkflowBuilderStages,
       { 'RefRT approval' =>
         { content => '.....',
           subject => 'RefRT Approval for DBA: {$Approving->Id} - 
{$Approving->Subject}',

           owner => q!{{
    Department1              => "group_1",
    Department2              => "group_2"}->{ 
$Approving->FirstCustomFieldValue('Department') }}! },
         });

  Set( $WorkflowBuilderRules,
  { 'DBA-Approval' => [ 'RefRT approval'],
 }
);


thanks for suggestions,

Marco