[rt-users] WorkflowBuilderRules help

[Fred Blaise]

Hi

Marco Avvisano wrote:
> Hi,
>
> i have installed WorkflowBuilderRules in rt 3.8.2, but when i try to create 
> rules
> the script return this error (for every perl modules)
>
> Can't  locate RT/Config.pm in @INC
>
> suggestions?
>   
You can try exporting PERL5LIB before running the rt-worlflow command,
to set the path to your RT libraries manually.
>
> It's possible to create a rule which depend from the customfield value, so 
> different values
> need different approvers?
>
> for example  for different departments, it's possible to  create a rule so a 
> dba-request is forwarded to different dba-group for approving ?
>
>
> probabily this rules it's not correct..
>
>  Set( $WorkflowBuilderStages,
>        { 'RefRT approval' =>
>          { content => '.....',
>            subject => 'RefRT Approval for DBA: {$Approving->Id} - 
> {$Approving->Subject}',
>
>            owner => q!{{
>     Department1              => "group_1",
>     Department2              => "group_2"}->{ 
> $Approving->FirstCustomFieldValue('Department') }}! },
>          });
>
>   Set( $WorkflowBuilderRules,
>   { 'DBA-Approval' => [ 'RefRT approval'],
>  }
> );
>
>
> thanks for suggestions,
>
> Marco 
>
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
> Buy a copy at http://rtbook.bestpractical.com
>