[rt-users] Shredder in 3.8.2

[Jim Tambling]

Hi,



greyarea jim # ls -l /usr/local/rt/var/data/RT_Shredder/
total 0
greyarea jim # ps -ef | grep apache2
root      3889     1  0 13:57 ?        00:00:06 /usr/sbin/apache2 -k
start
root      3898 11198  0 13:57 pts/7    00:00:00 tail -f
/var/log/apache2/error.log
root      5862 32163  0 12:36 pts/1    00:00:00 tail -f
/var/log/apache2/error.log
root     18192   935  0 14:33 pts/4    00:00:00 tail -F
/var/log/apache2/error.log
www-data 22739  3889  0 16:19 ?        00:00:03 /usr/sbin/apache2 -k
start
www-data 22740  3889  0 16:19 ?        00:00:05 /usr/sbin/apache2 -k
start
www-data 22741  3889  0 16:19 ?        00:00:04 /usr/sbin/apache2 -k
start
www-data 22742  3889  0 16:19 ?        00:00:03 /usr/sbin/apache2 -k
start
www-data 22743  3889  0 16:19 ?        00:00:03 /usr/sbin/apache2 -k
start
www-data 22765  3889  0 16:19 ?        00:00:02 /usr/sbin/apache2 -k
start
www-data 25089  3889  0 16:26 ?        00:00:02 /usr/sbin/apache2 -k
start
www-data 25090  3889  0 16:26 ?        00:00:01 /usr/sbin/apache2 -k
start
www-data 25091  3889  0 16:26 ?        00:00:02 /usr/sbin/apache2 -k
start
root     31666   984  0 16:42 pts/2    00:00:00 grep apache2

-----Original Message-----
From: Richard Foley [mailto:Richard.Foley at rfi.net] 
Sent: 06 March 2009 13:24
To: Jim Tambling
Cc: rt-users at lists.bestpractical.com; rt-users at bestpractical.com
Subject: Re: [rt-users] Shredder in 3.8.2


On Friday 06 March 2009 14:04:17 Jim Tambling wrote:
> Hi
>  
> I am trying to get shredder working, I have created the directory and 
> made it writable by www-data but I still get an error;
>  
> "Shredder needs a directory to write dumps to. Please check that you 
> have <span class="file-path">/usr/local/rt/var/data/RT-Shredder</span>
> and it is writable by your web server."
>  
> Am I missing something?
>  
Maybe www-data is the wrong user/group - please post the result of:

	ls -l /usr/local/rt/var/data/RT-Shredder

and (for apache or httpd):

	ps -ef | grep httpd

and the results of running the "groups" command against the RT "user", 
something _like_ this might do it:

	groups rtuser

-- 
Richard Foley
Ciao - shorter than aufwiedersehen

http://www.rfi.net/

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