[rt-users] Shredder in 3.8.2

[Jim Tambling]

Hi again,


greyarea jim # ls -lR /usr/local/rt/var/data
/usr/local/rt/var/data:
total 4
drwxrwsrwx 2 www-data staff 4096 2009-02-19 10:52 RT_Shredder

/usr/local/rt/var/data/RT_Shredder:
total 0


Thanks, Jim

-----Original Message-----
From: Richard Foley [mailto:Richard.Foley at rfi.net] 
Sent: 07 March 2009 08:44
To: rt-users at bestpractical.com
Cc: Jim Tambling; rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Shredder in 3.8.2


It might help to use a couple of different commands, please try these
two:

	groups www-data

	ls -lR /usr/local/rt/var/data

-- 
Richard Foley
Ciao - shorter than aufwiedersehen

http://www.rfi.net/

On Friday 06 March 2009 17:46:50 Jim Tambling wrote:
> Hi,
> 
> greyarea jim # ls -l /usr/local/rt/var/data/RT_Shredder/
> total 0
> greyarea jim # ps -ef | grep apache2
> root      3889     1  0 13:57 ?        00:00:06 /usr/sbin/apache2 -k
> start
> root      3898 11198  0 13:57 pts/7    00:00:00 tail -f
> /var/log/apache2/error.log
> root      5862 32163  0 12:36 pts/1    00:00:00 tail -f
> /var/log/apache2/error.log
> root     18192   935  0 14:33 pts/4    00:00:00 tail -F
> /var/log/apache2/error.log
> www-data 22739  3889  0 16:19 ?        00:00:03 /usr/sbin/apache2 -k
> start
> www-data 22740  3889  0 16:19 ?        00:00:05 /usr/sbin/apache2 -k
> start
> www-data 22741  3889  0 16:19 ?        00:00:04 /usr/sbin/apache2 -k
> start
> www-data 22742  3889  0 16:19 ?        00:00:03 /usr/sbin/apache2 -k
> start
> www-data 22743  3889  0 16:19 ?        00:00:03 /usr/sbin/apache2 -k
> start
> www-data 22765  3889  0 16:19 ?        00:00:02 /usr/sbin/apache2 -k
> start
> www-data 25089  3889  0 16:26 ?        00:00:02 /usr/sbin/apache2 -k
> start
> www-data 25090  3889  0 16:26 ?        00:00:01 /usr/sbin/apache2 -k
> start
> www-data 25091  3889  0 16:26 ?        00:00:02 /usr/sbin/apache2 -k
> start
> root     31666   984  0 16:42 pts/2    00:00:00 grep apache2
> 
> -----Original Message-----
> From: Richard Foley [mailto:Richard.Foley at rfi.net]
> Sent: 06 March 2009 13:24
> To: Jim Tambling
> Cc: rt-users at lists.bestpractical.com; rt-users at bestpractical.com
> Subject: Re: [rt-users] Shredder in 3.8.2
> 
> 
> On Friday 06 March 2009 14:04:17 Jim Tambling wrote:
> > Hi
> >  
> > I am trying to get shredder working, I have created the directory 
> > and
> > made it writable by www-data but I still get an error;
> >  
> > "Shredder needs a directory to write dumps to. Please check that you
> > have <span
class="file-path">/usr/local/rt/var/data/RT-Shredder</span>
> > and it is writable by your web server."
> >  
> > Am I missing something?
> >  
> Maybe www-data is the wrong user/group - please post the result of:
> 
> 	ls -l /usr/local/rt/var/data/RT-Shredder
> 
> and (for apache or httpd):
> 
> 	ps -ef | grep httpd
> 
> and the results of running the "groups" command against the RT "user",
> something _like_ this might do it:
> 
> 	groups rtuser
> 
> --
> Richard Foley
> Ciao - shorter than aufwiedersehen
> 
> http://www.rfi.net/
> 
> No virus found in this incoming message.
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