[rt-users] Shredder in 3.8.2

[Richard Foley]

Hi Jim,

	"Shredder needs a directory to write dumps to. Please check that you
	have <span class="file-path">/usr/local/rt/var/data/RT-Shredder</span>
	and it is writable by your web server."

Looks to me as though that should work:

	# ps -ef | grep apache
	...
	www-data 22739  3889  0 16:19 ?        00:00:03 /usr/sbin/apache2 -k

	# ls -lR /usr/local/rt/var/data:
	...
	drwxrwsrwx 2 www-data staff 4096 2009-02-19 10:52 RT_Shredder 

1. Have you restarted your apache?

2. Have you tried being pedantic and checking each and every directory above 
there too?

	ls -d /usr

	ls -d /usr/local

	ls -d /usr/local/rt

	ls -d /usr/local/rt/var

	ls -d /usr/local/rt/var/data

	ls -d /usr/local/rt/var/data/RT_Shredder

-- 
Richard Foley
Ciao - shorter than aufwiedersehen

http://www.rfi.net/

On Sunday 08 March 2009 18:54:52 Jim Tambling wrote:
> Hi again,
> 
> 
> greyarea jim # ls -lR /usr/local/rt/var/data
> /usr/local/rt/var/data:
> total 4
> drwxrwsrwx 2 www-data staff 4096 2009-02-19 10:52 RT_Shredder
> 
> /usr/local/rt/var/data/RT_Shredder:
> total 0
> 
> 
> Thanks, Jim
> 
> -----Original Message-----
> From: Richard Foley [mailto:Richard.Foley at rfi.net] 
> Sent: 07 March 2009 08:44
> To: rt-users at bestpractical.com
> Cc: Jim Tambling; rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] Shredder in 3.8.2
> 
> 
> It might help to use a couple of different commands, please try these
> two:
> 
> 	groups www-data
> 
> 	ls -lR /usr/local/rt/var/data
> 
> -- 
> Richard Foley
> Ciao - shorter than aufwiedersehen
> 
> http://www.rfi.net/
> 
> On Friday 06 March 2009 17:46:50 Jim Tambling wrote:
> > Hi,
> > 
> > greyarea jim # ls -l /usr/local/rt/var/data/RT_Shredder/
> > total 0
> > greyarea jim # ps -ef | grep apache2
> > root      3889     1  0 13:57 ?        00:00:06 /usr/sbin/apache2 -k
> > start
> > root      3898 11198  0 13:57 pts/7    00:00:00 tail -f
> > /var/log/apache2/error.log
> > root      5862 32163  0 12:36 pts/1    00:00:00 tail -f
> > /var/log/apache2/error.log
> > root     18192   935  0 14:33 pts/4    00:00:00 tail -F
> > /var/log/apache2/error.log
> > www-data 22739  3889  0 16:19 ?        00:00:03 /usr/sbin/apache2 -k
> > start
> > www-data 22740  3889  0 16:19 ?        00:00:05 /usr/sbin/apache2 -k
> > start
> > www-data 22741  3889  0 16:19 ?        00:00:04 /usr/sbin/apache2 -k
> > start
> > www-data 22742  3889  0 16:19 ?        00:00:03 /usr/sbin/apache2 -k
> > start
> > www-data 22743  3889  0 16:19 ?        00:00:03 /usr/sbin/apache2 -k
> > start
> > www-data 22765  3889  0 16:19 ?        00:00:02 /usr/sbin/apache2 -k
> > start
> > www-data 25089  3889  0 16:26 ?        00:00:02 /usr/sbin/apache2 -k
> > start
> > www-data 25090  3889  0 16:26 ?        00:00:01 /usr/sbin/apache2 -k
> > start
> > www-data 25091  3889  0 16:26 ?        00:00:02 /usr/sbin/apache2 -k
> > start
> > root     31666   984  0 16:42 pts/2    00:00:00 grep apache2
> > 
> > -----Original Message-----
> > From: Richard Foley [mailto:Richard.Foley at rfi.net]
> > Sent: 06 March 2009 13:24
> > To: Jim Tambling
> > Cc: rt-users at lists.bestpractical.com; rt-users at bestpractical.com
> > Subject: Re: [rt-users] Shredder in 3.8.2
> > 
> > 
> > On Friday 06 March 2009 14:04:17 Jim Tambling wrote:
> > > Hi
> > >  
> > > I am trying to get shredder working, I have created the directory 
> > > and
> > > made it writable by www-data but I still get an error;
> > >  
> > > "Shredder needs a directory to write dumps to. Please check that you
> > > have <span
> class="file-path">/usr/local/rt/var/data/RT-Shredder</span>
> > > and it is writable by your web server."
> > >  
> > > Am I missing something?
> > >  
> > Maybe www-data is the wrong user/group - please post the result of:
> > 
> > 	ls -l /usr/local/rt/var/data/RT-Shredder
> > 
> > and (for apache or httpd):
> > 
> > 	ps -ef | grep httpd
> > 
> > and the results of running the "groups" command against the RT "user",
> > something _like_ this might do it:
> > 
> > 	groups rtuser
> > 
> > --
> > Richard Foley
> > Ciao - shorter than aufwiedersehen
> > 
> > http://www.rfi.net/
> > 
> > No virus found in this incoming message.
> > Checked by AVG - www.avg.com
> > Version: 8.0.237 / Virus Database: 270.11.8/1987 - Release Date:
> > 03/06/09 07:20:00
> > 
> 
> 
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