[rt-users] Email and LDAP authentication problems or rather issues

[Steven McDonald]

Mike Peachey wrote:
> Steven McDonald wrote:
>   
>> Hi
>>
>>     We are currently running an instance of RT 3.8.1. It has been setup 
>> to use LDAP for its authentications. For the most part people are 
>> instructed to use the web interface to submit tickets. However some 
>> people would prefer to use email, in addition to the web. This has been 
>> discouraged.
>>     
>
> It is being worked on for the next release of ExternalAuth, however at
> the moment, the only available system is to have everyone log in once to
> create their account in RT, and then ensure they always send e-mail to
> RT from the e-mail address associated with that account.
>
>   
Hi Mike

    Thanks that would be useful to us. We also discovered the module 
AutoCreateAndCanonicalizeUserInfo which looks like it was created to 
solve this problem against an Active Directory. We are looking to see if 
we can make use of this to solve our issue.

    Thanks for your comments
    Steve