[rt-users] Reporting Plugins

[Adam Smith]

Hi folks,

I'm trying to find a plugin (or a method) for RT which will help me  
report on my staff activity.  At the moment I am searching for a  
username and sorting by LastUpdated, but this only shows me the  
tickets that this user updated last.  If they work on tickets that get  
updated by someone else, I'm unable to see this through a query.

Are there any reporting plugins or similar that I can use to break  
down a single user's activity in RT, transaction by transaction or  
something similar?  Ideally I'd be after something that can give me a  
"timeline" of a user throughout a given day.




-- 
Adam Smith
Platform Operations Team Leader
Venda, Ltd.
AdamSmith at venda.com