[rt-users] Tracking a bug with WYSIWYG editor and IE7

Sean stroke_of_death at yahoo.com
Wed Mar 11 18:54:29 EDT 2009 

I too am seeing this problem.

it only happens when:

1. the WYSIWYG editor is being used
2. IE7 is the browser
3. The user has a signature (i.e. RT automatically inserts text)

Im wondering if it has to do with the signature column being TEXT vs. VARCHAR or something along those lines..




--- On Fri, 2/27/09, Michael Finn <mfinn at nbutexas.com> wrote:

> From: Michael Finn <mfinn at nbutexas.com>
> Subject: Re: [rt-users] Tracking a bug with WYSIWYG editor and IE7
> To: "Alex Young" <alexyoung at scoutsolutions.co.uk>, rt-users at lists.bestpractical.com
> Date: Friday, February 27, 2009, 11:44 AM
> Further testing:
> Logged into a different PC (Remote Desktop); logged into RT
> w/ IE7 --> same problem (55 chars, extra garbage).
> Logged into RT as root w/ IE7 --> did NOT have the
> problem.
> Fellow IT user (with same permissions as mine) is also not
> having this problem.
> It looks like *I'm* the lucky one. :(
> 
> What could it be about *my* login in RT that's causing
> this issue???
> 
> > -----Original Message-----
> > From: rt-users-bounces at lists.bestpractical.com
> [mailto:rt-users-
> > bounces at lists.bestpractical.com] On Behalf Of Michael
> Finn
> > Sent: Friday, February 27, 2009 9:28 AM
> > To: Alex Young; rt-users at lists.bestpractical.com
> > Subject: Re: [rt-users] Tracking a bug with WYSIWYG
> editor and IE7
> > 
> > I just tried it with RTFM disabled, and got the same
> results:
> > =============
> > Subject: 3rd test of RT in IE7
> > MIME-Version: 1.0
> > Content-Type: text/html; charset="UTF-8"
> > X-Mailer: MIME-tools 5.427 (Entity 5.427)
> > Content-Disposition: inline
> > Content-Transfer-Encoding: binary
> > X-RT-Original-Encoding: utf-8
> > Content-Length: 55
> > 
> > <p>I
> > 've disabled
> > RTFM to test the IE7 pr
> > oblem
> > =============
> > 
> > > -----Original Message-----
> > > From: Alex Young
> [mailto:alexyoung at scoutsolutions.co.uk]
> > > Sent: Friday, February 27, 2009 5:04 AM
> > > To: Michael Finn;
> rt-users at lists.bestpractical.com
> > > Subject: RE: Tracking a bug with WYSIWYG editor
> and IE7
> > >
> > > I am using pretty much the same as you, except
> I'm running IE7 on
> > > Vista.
> > >
> > > Michael, do oyu still have this bug if you
> disable RTFM?
> > >
> > > I can reproduce the error consistantly whenever I
> hit reply/comment
> > to
> > > a specific transaction. Depending on which
> transaction I
> > reply/comment
> > > on changes the site that the data is truncated.
> Doesnt matter how
> > much
> > > more I type into the reply/comment, each
> transaction also truncated
> > at
> > > the same bytes regardless.
> > >
> > > The Javascript errors I had in IE had nothing to
> do with this bug. I
> > > fixed it my removing the references to
> scriptalicous.js and
> > > prototype.js in the modified header from the
> RTx-EmailCompletion
> > > header.
> > >
> > > -----Original Message-----
> > > From: Michael Finn [mailto:mfinn at nbutexas.com]
> > > Sent: 25 February 2009 20:59
> > > To: Alex Young; rt-users at lists.bestpractical.com
> > > Subject: Tracking a bug with WYSIWYG editor and
> IE7
> > >
> > > The only extension I have is RTFM. More specs:
> > > RT-3.8.2
> > > RTFM-2.4.1
> > > MySQL 5.0.67 (external server)
> > > IE 7.0.5730.11 on WinXP SP3
> > > IE7 Add-ons don't apply, because I
> experienced the same issue in IE7
> > > "safe mode" ('iexplore
> -extoff').
> > >
> > > I'm baffled.
> > >
> > > > -----Original Message-----
> > > > From: Alex Young
> [mailto:alexyoung at scoutsolutions.co.uk]
> > > > Sent: Wednesday, February 25, 2009 12:38 PM
> > > > To: Michael Finn;
> rt-users at lists.bestpractical.com
> > > > Subject: RE: [rt-users] Trying to track a
> bug with WYSIWYG
> > editor,IE7
> > > > and RTx-EmailCompletion
> > > >
> > > > Hmmm... odd that I dont get the error when I
> remove RTx-
> > > > EmailCompletion, but you're not using
> it. What other extensions are
> > > you
> > > > using? Do you still get this problem if they
> are disabled?
> > > >
> > > > Mine is getting truncated at 319 characters
> on every one. I never
> > > > noticed it before.
> > > >
> > > > Looks like my JavaScript error is unrelated.
> Its a RTx-
> > > EmailCompletion
> > > > specific error that, so nothing to do with
> the truncation.
> > > >
> > > >
> > > >
> ================================================
> > > > MIME-Version: 1.0
> > > > X-Mailer: MIME-tools 5.427 (Entity 5.427)
> > > > Content-Disposition: inline
> > > > Content-Type: text/html;
> charset="UTF-8"
> > > > Content-Transfer-Encoding: binary
> > > > X-RT-Original-Encoding: utf-8
> > > > RT-Send-CC:
> > > > Content-Length: 319
> > > >
> > > > <p>Does it do it when inserting
> content fro
> > > > m the previous page?</p>
> > > > <p>On Wed Feb 25 14:58:45 2009, ayoung
> wrote:
> > > > <br />
> > > > > T
> > > > his is a
> > > > lon
> > > > g winded reply to see if IE will br
> > > > eak
> > > >  with the WYSIWYG <br /
> > > > >
> > > > &
> > > > gt; editor yet <br />
> > > > > again. <br />
> > > > > <br />
> > > > >
> > > >  I
> > > > cant understand why it breaks. <br />
> > > > &g
> > > > t
> > > > ;
> > > >
> ================================================
> > > >
> > > >
> > > > -----Original Message-----
> > > > From: Michael Finn
> [mailto:mfinn at nbutexas.com]
> > > > Sent: 25 February 2009 18:26
> > > > To: Alex Young;
> rt-users at lists.bestpractical.com
> > > > Subject: RE: [rt-users] Trying to track a
> bug with WYSIWYG
> > editor,IE7
> > > > and RTx-EmailCompletion
> > > >
> > > > Alex,
> > > >
> > > > I've observed the same kind of behavior
> when I use the "New ticket
> > > in"
> > > > button at the top, but not when I enter a
> comment or reply.
> > > > Additionally, my text is truncated at 55
> characters.  I'm having
> > this
> > > > issue in IE7, but not Firefox 3.  I
> don't get JavaScript errors in
> > > > either browser.
> > > >
> > > > I do not use RTx-EmailCompletion, however. 
> Here's an example of
> > what
> > > > I'm seeing (with headers):
> > > > =================
> > > > MIME-Version: 1.0
> > > > Content-Type: text/html;
> charset="UTF-8"
> > > > X-Mailer: MIME-tools 5.427 (Entity 5.427)
> > > > Content-Disposition: inline
> > > > Content-Transfer-Encoding: binary
> > > > X-RT-Original-Encoding: utf-8
> > > > Content-Length: 55
> > > >
> > > > <p>K
> > > > . Tibbels PC&
> > > > nbsp;won't boot.  &quot
> > > > ;Strik
> > > > =================
> > > >
> > > > Mike
> > > > -----------------
> > > > From:
> rt-users-bounces at lists.bestpractical.com [mailto:rt-users-
> > > > bounces at lists.bestpractical.com] On Behalf
> Of Alex Young
> > > > Sent: Wednesday, February 25, 2009 10:45 AM
> > > > To: rt-users at lists.bestpractical.com
> > > > Subject: [rt-users] Trying to track a bug
> with WYSIWYG editor,IE7
> > and
> > > > RTx-EmailCompletion
> > > >
> > > > Hi,
> > > >           I'm trying to track
> down a bug I am experiencing with RT,
> > > its
> > > > WYSIWYG editor, IE7 and RTx-EmailCompletion.
> > > >
> > > > On my install when RT inserts content
> automatically into the body
> > of
> > > > the WYSIWYG editor.
> > > >
> > > > I only get this error when using Internet
> Explorer 7 (Haven't tried
> > > > other IE versions). Firefox doesn't
> suffer.
> > > >
> > > > If I insert and RTFM article, my user
> signature (set under users
> > > > preferences), or hit reply/comment on a
> ticket transaction it posts
> > > the
> > > > info correct into the WYSIWYG editor window.
> When submitting that
> > > page
> > > > the transaction content randomly inserts
> spaces, line breaks, and
> > > chops
> > > > off the end of the content.
> > > >
> > > > If I disable RTx-EmailCompletion it works
> fine.
> > > >
> > > > I also have a JavaScript error in IE7 when
> RTx-EmailCompletion is
> > > > enabled;
> > > > Line: 2
> > > > Char: 1
> > > > Error: Syntax error
> > > > Code: 0
> > > >
> > > > This error shows on every page. Looks like
> it's a problem with RTx-
> > > > EmailCompletion. It doesn't give a JS
> error in Firefox.
> > > >
> > > > Has anyone else had this problem or been
> able to fix it?
> > _______________________________________________
> >
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> > 
> > Community help: http://wiki.bestpractical.com
> > Commercial support: sales at bestpractical.com
> > 
> > 
> > Discover RT's hidden secrets with RT Essentials
> from O'Reilly Media.
> > Buy a copy at http://rtbook.bestpractical.com
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> 
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
> 
> 
> Discover RT's hidden secrets with RT Essentials from
> O'Reilly Media. 
> Buy a copy at http://rtbook.bestpractical.com

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