[rt-users] Tracking a bug with WYSIWYG editor and IE7

Michael Finn mfinn at nbutexas.com
Wed Mar 11 21:00:53 EDT 2009 

A-ha!  That's a reasonable theory... I've got a signature on my account; my other users... not so much. ;)

FWIW, I also have the problem occur on IE6.

As you suggested, I removed my signature from my Preferences, and the problem went away.  Now, how does this help us solve the problem?  If it were Firefox, I'd use Chris Pederick's wonderful Web Developer add-on (http://chrispederick.com/work/web-developer/) to pick it apart... anyone recommend a similar tool for IE7?

Thanks,
Mike

> -----Original Message-----
> From: Sean [mailto:stroke_of_death at yahoo.com]
> Sent: Wednesday, March 11, 2009 5:54 PM
> To: Alex Young; rt-users at lists.bestpractical.com; Michael Finn
> Subject: Re: [rt-users] Tracking a bug with WYSIWYG editor and IE7
> 
> 
> I too am seeing this problem.
> 
> it only happens when:
> 
> 1. the WYSIWYG editor is being used
> 2. IE7 is the browser
> 3. The user has a signature (i.e. RT automatically inserts text)
> 
> Im wondering if it has to do with the signature column being TEXT vs.
> VARCHAR or something along those lines..
> 
> 
> 
> 
> --- On Fri, 2/27/09, Michael Finn <mfinn at nbutexas.com> wrote:
> 
> > From: Michael Finn <mfinn at nbutexas.com>
> > Subject: Re: [rt-users] Tracking a bug with WYSIWYG editor and IE7
> > To: "Alex Young" <alexyoung at scoutsolutions.co.uk>, rt-
> users at lists.bestpractical.com
> > Date: Friday, February 27, 2009, 11:44 AM
> > Further testing:
> > Logged into a different PC (Remote Desktop); logged into RT
> > w/ IE7 --> same problem (55 chars, extra garbage).
> > Logged into RT as root w/ IE7 --> did NOT have the
> > problem.
> > Fellow IT user (with same permissions as mine) is also not
> > having this problem.
> > It looks like *I'm* the lucky one. :(
> >
> > What could it be about *my* login in RT that's causing
> > this issue???
> >
> > > -----Original Message-----
> > > From: rt-users-bounces at lists.bestpractical.com
> > [mailto:rt-users-
> > > bounces at lists.bestpractical.com] On Behalf Of Michael
> > Finn
> > > Sent: Friday, February 27, 2009 9:28 AM
> > > To: Alex Young; rt-users at lists.bestpractical.com
> > > Subject: Re: [rt-users] Tracking a bug with WYSIWYG
> > editor and IE7
> > >
> > > I just tried it with RTFM disabled, and got the same
> > results:
> > > =============
> > > Subject: 3rd test of RT in IE7
> > > MIME-Version: 1.0
> > > Content-Type: text/html; charset="UTF-8"
> > > X-Mailer: MIME-tools 5.427 (Entity 5.427)
> > > Content-Disposition: inline
> > > Content-Transfer-Encoding: binary
> > > X-RT-Original-Encoding: utf-8
> > > Content-Length: 55
> > >
> > > <p>I
> > > 've disabled
> > > RTFM to test the IE7 pr
> > > oblem
> > > =============
> > >
> > > > -----Original Message-----
> > > > From: Alex Young
> > [mailto:alexyoung at scoutsolutions.co.uk]
> > > > Sent: Friday, February 27, 2009 5:04 AM
> > > > To: Michael Finn;
> > rt-users at lists.bestpractical.com
> > > > Subject: RE: Tracking a bug with WYSIWYG editor
> > and IE7
> > > >
> > > > I am using pretty much the same as you, except
> > I'm running IE7 on
> > > > Vista.
> > > >
> > > > Michael, do oyu still have this bug if you
> > disable RTFM?
> > > >
> > > > I can reproduce the error consistantly whenever I
> > hit reply/comment
> > > to
> > > > a specific transaction. Depending on which
> > transaction I
> > > reply/comment
> > > > on changes the site that the data is truncated.
> > Doesnt matter how
> > > much
> > > > more I type into the reply/comment, each
> > transaction also truncated
> > > at
> > > > the same bytes regardless.
> > > >
> > > > The Javascript errors I had in IE had nothing to
> > do with this bug. I
> > > > fixed it my removing the references to
> > scriptalicous.js and
> > > > prototype.js in the modified header from the
> > RTx-EmailCompletion
> > > > header.
> > > >
> > > > -----Original Message-----
> > > > From: Michael Finn [mailto:mfinn at nbutexas.com]
> > > > Sent: 25 February 2009 20:59
> > > > To: Alex Young; rt-users at lists.bestpractical.com
> > > > Subject: Tracking a bug with WYSIWYG editor and
> > IE7
> > > >
> > > > The only extension I have is RTFM. More specs:
> > > > RT-3.8.2
> > > > RTFM-2.4.1
> > > > MySQL 5.0.67 (external server)
> > > > IE 7.0.5730.11 on WinXP SP3
> > > > IE7 Add-ons don't apply, because I
> > experienced the same issue in IE7
> > > > "safe mode" ('iexplore
> > -extoff').
> > > >
> > > > I'm baffled.
> > > >
> > > > > -----Original Message-----
> > > > > From: Alex Young
> > [mailto:alexyoung at scoutsolutions.co.uk]
> > > > > Sent: Wednesday, February 25, 2009 12:38 PM
> > > > > To: Michael Finn;
> > rt-users at lists.bestpractical.com
> > > > > Subject: RE: [rt-users] Trying to track a
> > bug with WYSIWYG
> > > editor,IE7
> > > > > and RTx-EmailCompletion
> > > > >
> > > > > Hmmm... odd that I dont get the error when I
> > remove RTx-
> > > > > EmailCompletion, but you're not using
> > it. What other extensions are
> > > > you
> > > > > using? Do you still get this problem if they
> > are disabled?
> > > > >
> > > > > Mine is getting truncated at 319 characters
> > on every one. I never
> > > > > noticed it before.
> > > > >
> > > > > Looks like my JavaScript error is unrelated.
> > Its a RTx-
> > > > EmailCompletion
> > > > > specific error that, so nothing to do with
> > the truncation.
> > > > >
> > > > >
> > > > >
> > ================================================
> > > > > MIME-Version: 1.0
> > > > > X-Mailer: MIME-tools 5.427 (Entity 5.427)
> > > > > Content-Disposition: inline
> > > > > Content-Type: text/html;
> > charset="UTF-8"
> > > > > Content-Transfer-Encoding: binary
> > > > > X-RT-Original-Encoding: utf-8
> > > > > RT-Send-CC:
> > > > > Content-Length: 319
> > > > >
> > > > > <p>Does it do it when inserting
> > content fro
> > > > > m the previous page?</p>
> > > > > <p>On Wed Feb 25 14:58:45 2009, ayoung
> > wrote:
> > > > > <br />
> > > > > > T
> > > > > his is a
> > > > > lon
> > > > > g winded reply to see if IE will br
> > > > > eak
> > > > >  with the WYSIWYG <br /
> > > > > >
> > > > > &
> > > > > gt; editor yet <br />
> > > > > > again. <br />
> > > > > > <br />
> > > > > >
> > > > >  I
> > > > > cant understand why it breaks. <br />
> > > > > &g
> > > > > t
> > > > > ;
> > > > >
> > ================================================
> > > > >
> > > > >
> > > > > -----Original Message-----
> > > > > From: Michael Finn
> > [mailto:mfinn at nbutexas.com]
> > > > > Sent: 25 February 2009 18:26
> > > > > To: Alex Young;
> > rt-users at lists.bestpractical.com
> > > > > Subject: RE: [rt-users] Trying to track a
> > bug with WYSIWYG
> > > editor,IE7
> > > > > and RTx-EmailCompletion
> > > > >
> > > > > Alex,
> > > > >
> > > > > I've observed the same kind of behavior
> > when I use the "New ticket
> > > > in"
> > > > > button at the top, but not when I enter a
> > comment or reply.
> > > > > Additionally, my text is truncated at 55
> > characters.  I'm having
> > > this
> > > > > issue in IE7, but not Firefox 3.  I
> > don't get JavaScript errors in
> > > > > either browser.
> > > > >
> > > > > I do not use RTx-EmailCompletion, however.
> > Here's an example of
> > > what
> > > > > I'm seeing (with headers):
> > > > > =================
> > > > > MIME-Version: 1.0
> > > > > Content-Type: text/html;
> > charset="UTF-8"
> > > > > X-Mailer: MIME-tools 5.427 (Entity 5.427)
> > > > > Content-Disposition: inline
> > > > > Content-Transfer-Encoding: binary
> > > > > X-RT-Original-Encoding: utf-8
> > > > > Content-Length: 55
> > > > >
> > > > > <p>K
> > > > > . Tibbels PC&
> > > > > nbsp;won't boot.  &quot
> > > > > ;Strik
> > > > > =================
> > > > >
> > > > > Mike
> > > > > -----------------
> > > > > From:
> > rt-users-bounces at lists.bestpractical.com [mailto:rt-users-
> > > > > bounces at lists.bestpractical.com] On Behalf
> > Of Alex Young
> > > > > Sent: Wednesday, February 25, 2009 10:45 AM
> > > > > To: rt-users at lists.bestpractical.com
> > > > > Subject: [rt-users] Trying to track a bug
> > with WYSIWYG editor,IE7
> > > and
> > > > > RTx-EmailCompletion
> > > > >
> > > > > Hi,
> > > > >           I'm trying to track
> > down a bug I am experiencing with RT,
> > > > its
> > > > > WYSIWYG editor, IE7 and RTx-EmailCompletion.
> > > > >
> > > > > On my install when RT inserts content
> > automatically into the body
> > > of
> > > > > the WYSIWYG editor.
> > > > >
> > > > > I only get this error when using Internet
> > Explorer 7 (Haven't tried
> > > > > other IE versions). Firefox doesn't
> > suffer.
> > > > >
> > > > > If I insert and RTFM article, my user
> > signature (set under users
> > > > > preferences), or hit reply/comment on a
> > ticket transaction it posts
> > > > the
> > > > > info correct into the WYSIWYG editor window.
> > When submitting that
> > > > page
> > > > > the transaction content randomly inserts
> > spaces, line breaks, and
> > > > chops
> > > > > off the end of the content.
> > > > >
> > > > > If I disable RTx-EmailCompletion it works
> > fine.
> > > > >
> > > > > I also have a JavaScript error in IE7 when
> > RTx-EmailCompletion is
> > > > > enabled;
> > > > > Line: 2
> > > > > Char: 1
> > > > > Error: Syntax error
> > > > > Code: 0
> > > > >
> > > > > This error shows on every page. Looks like
> > it's a problem with RTx-
> > > > > EmailCompletion. It doesn't give a JS
> > error in Firefox.
> > > > >
> > > > > Has anyone else had this problem or been
> > able to fix it?
> > > _______________________________________________
> > >
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> > >
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> > > Commercial support: sales at bestpractical.com
> > >
> > >
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> > from O'Reilly Media.
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> > _______________________________________________
> > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> >
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> > Commercial support: sales at bestpractical.com
> >
> >
> > Discover RT's hidden secrets with RT Essentials from
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> 
> 
>

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