[rt-users] CommandByMail HELP with install

[Kenneth Crocker]

Joop,


	Thanks for your response. I'll look in my "several" directories and see 
if there are redundant perl modules. Thanks.


Kenn
LBNL

On 3/12/2009 1:04 PM, Joop van de Wege wrote:
> Kenneth Crocker wrote:
>> To all,
>>
>>
>>     FIRST and FOREMOST!!! I am NOT a Unix guy. I know it runs on a 
>> server and we have a Sparc server and our DataBase is Oracle 10g and 
>> we are on RT 3.6.4.
>>     However, I have NO IDEA how directories work when it comes to how 
>> an install program looks for or defines where to go to find software 
>> it wants to install. I am the Admin guy for RT at our site and so I 
>> understand privileges, how to create scrips and templates, Queues, 
>> etc. But when it comes to INSTALLING RT or any of the available 
>> extensions, I'm lost, TOTALLY!
>>     I downloaded the CommandByMail extension from CPAN with no 
>> problem. However, when I try to follow the instructions, I get the 
>> following error:
>>
>>
>>     So, if there is a REAL BRAVE SOUL out there, who doesn't mind 
>> taking my hand and walking me thru this, PLEASE, PLEASE, PLEASE help me.
>>
> 
> Sorry, I thought I had the answer for you but it seems that something 
> else is going on with perl Makefile.PL.
> I do have rt installed at /opt/rt3 and 'perl Makefile.PL' does find it 
> there. Now I know of a couple of extensions that ask where RT.pm 
> (AssetTracker) if it can't find it. Don't know how perl figures out that 
> I have rt in /opt/rt3. It certainly isn't in my @INC
> What could be your problem is that you might have two different perls. 
> One for solaris and one specific for RT? and that in this case you're 
> using the wrong one, just a shot in the dark.
> 
> Joop
>