[rt-users] Search results being filtered after they are generated?

[Jon Baker]

This may be already addressed but I can't find it in the archives and  
it's driving the heck out of me, especially as we expand RT into more  
departments and fine tune access restrictions.

The most obvious place it seems to happen is on the "X newest unowned  
tickets" - this list appears to be generated by building a list of the  
X newest unowned tickets in the entire system, and then if any of  
those tickets are in queues where you have access to, they will show  
up in the list, even though the total count is less than X and you do  
indeed have more than X unowned tickets you should see.  I.e, if  
another department adds 20 tickets because of some project they are  
doing (we do a lot of parent/child tickets for steps involved to  
accomplish the main ticket) then it appears that there are no unowned  
tickets, which usually results in tickets getting buried and forgotten  
about.

A less obvious but equally frustrating scenario is when you perform a  
search of some sort and end up with multiple blank pages because you  
only have access to view a small number of tickets in the search  
results.

Is there a way to make this work as expected?  I'm hoping there might  
be something in my configuration that is causing this.
-- 
Jon Baker
Information Technology
Willie George Ministries
1003 N 129th E Ave
Tulsa OK 74116
(918) 234-5656