[rt-users] Search results being filtered after they are generated?

[Ruslan Zakirov]

UseSQLForACLChecks

On Fri, Mar 13, 2009 at 5:45 PM, Jon Baker <JBAKER at wgm.us> wrote:
> This may be already addressed but I can't find it in the archives and
> it's driving the heck out of me, especially as we expand RT into more
> departments and fine tune access restrictions.
>
> The most obvious place it seems to happen is on the "X newest unowned
> tickets" - this list appears to be generated by building a list of the
> X newest unowned tickets in the entire system, and then if any of
> those tickets are in queues where you have access to, they will show
> up in the list, even though the total count is less than X and you do
> indeed have more than X unowned tickets you should see.  I.e, if
> another department adds 20 tickets because of some project they are
> doing (we do a lot of parent/child tickets for steps involved to
> accomplish the main ticket) then it appears that there are no unowned
> tickets, which usually results in tickets getting buried and forgotten
> about.
>
> A less obvious but equally frustrating scenario is when you perform a
> search of some sort and end up with multiple blank pages because you
> only have access to view a small number of tickets in the search
> results.
>
> Is there a way to make this work as expected?  I'm hoping there might
> be something in my configuration that is causing this.
> --
> Jon Baker
> Information Technology
> Willie George Ministries
> 1003 N 129th E Ave
> Tulsa OK 74116
> (918) 234-5656
>
>
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-- 
Best regards, Ruslan.