[rt-users] reply with attachment

[Jerrad Pierce]

On Sat, Mar 14, 2009 at 01:17, Mchugh, Sean <SMchugh at grey.com> wrote:
> I'm looking for a quick and easy template that can add a variety of
> attachments to an email response.
>
> The purpose is to email customers legal forms and documents that need to be
> filled out as part of particular requests before the request can be worked
> on.
>
> Anyone done this yet ?
Our solution has been to not abuse the email servers involved, and simply
include URIs to the forms on an ftp server. It's a simple approach,
but it works.

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