[rt-users] reply with attachment

[Mchugh, Sean]

Definitely a valid approach which we use internally.  However, we are dealing with a few external entities on the other end that have highly restricted internet access and arranging for that access is not always timely.



-----Original Message-----
From: Jerrad Pierce <jpierce at cambridgeenergyalliance.org>
To: Mchugh, Sean
CC: rt-users at lists.bestpractical.com <rt-users at lists.bestpractical.com>
Sent: Sat Mar 14 16:11:20 2009
Subject: Re: [rt-users] reply with attachment

On Sat, Mar 14, 2009 at 01:17, Mchugh, Sean <SMchugh at grey.com> wrote:
> I'm looking for a quick and easy template that can add a variety of
> attachments to an email response.
>
> The purpose is to email customers legal forms and documents that need to be
> filled out as part of particular requests before the request can be worked
> on.
>
> Anyone done this yet ?
Our solution has been to not abuse the email servers involved, and simply
include URIs to the forms on an ftp server. It's a simple approach,
but it works.

-- 
Cambridge Energy Alliance: Save money. Save the planet.
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