[rt-users] Command By Email and Multi-Value Custom Field

[Robert Walford]

Hi Guys,

 

I am experiencing an issue using CommandByMail and multi-valued custom
fields.  We running RT 3.8.2.

 

The following fields are one value and works perfectly.

cf.{Category}: Telecom - Combobox: Select or enter one value

cf.{Origin}: E-mail -  Select one value

cf.{Severity_Level}: 5 -  Select one value

 

But the following fields are multiple values and do not work.

cf.{Equipment Impacted}: Router - Select multiple values

cf.{Services Impacted}: Internet - Select multiple values

 

 

Due to the spacing in the field name we have tried with quotations
(single/double) and without.

 

Any Thoughts?

 

 

Regards,

 

Robert Walford

Network Administrator

 

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