[rt-users] Command By Email and Multi-Value Custom Field

[Robert Walford]

Anyone?

 

Thanks,

 

Robert Walford

Network Administrator

________________________________

From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Robert
Walford
Sent: Friday, March 20, 2009 10:31 AM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] Command By Email and Multi-Value Custom Field

 

Hi Guys,

 

I am experiencing an issue using CommandByMail and multi-valued custom
fields.  We running RT 3.8.2.

 

The following fields are one value and works perfectly.

cf.{Category}: Telecom - Combobox: Select or enter one value

cf.{Origin}: E-mail -  Select one value

cf.{Severity_Level}: 5 -  Select one value

 

But the following fields are multiple values and do not work.

cf.{Equipment Impacted}: Router - Select multiple values

cf.{Services Impacted}: Internet - Select multiple values

 

 

Due to the spacing in the field name we have tried with quotations
(single/double) and without.

 

Any Thoughts?

 

 

Regards,

 

Robert Walford

Network Administrator

 

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20090324/87295c00/attachment.htm>