[rt-users] Transferring CustomField Values from old to new on all tickets in a queue

[Ken Crocker]

Subbaraman,


    Yes. I've been thru this several times. Each time I found a better 
way to do it. First off, you have to decide what the CF name will be for 
ALL the queues that will be using it. Secondly, you have to have a 
consensus on the values you will allow. Third, you create the NEW CF and 
it's values. Now, if you have a CF that already exists and you want to 
use it, then you still need to set up all the values. The last step is 
to APPLY this particular CF to all the queues that will be using it. 
Once that is done, set up some scripts (NOT scrips) that detail which 
OLD CF"s should be WHAT VALUE for the NEW CF. Once that is done, you 
execute each of those scripts for EACH queue by running a query to pull 
ALL tickets of each queue (1 queue at a time) and use the "bulk update" 
feature to set the new value for the new CF based on the 
script/selection criteria for the OLD CF.
    For example. Let's say I have 3 CF's that are similar. I take CF1 
and set up all the values I want it to have. If there are any values I 
want to get rid of, I add the news ones first, then run a Search/Bulk 
Update to change the values I want to get rid of to the new values. 
Select all tickets where CF1 value = "X". Bulk Update the results to be 
CF1 value = "Y". This would be the basic routine you walk thru for EACH 
and EVERY value of CF2 and CF3 for Each Queue that uses CF2 and CF3, 1 
Queue at a time.
    That should do it. There are no real shortcuts that I know of for 
this kind of thing. You COULD use SQL and do this DIRECTLY to the 
DataBase, but that get REAL messy and I do NOT recommend it.
    Hope this helps.


Kenn
LBNL

On 3/20/2009 7:42 AM, Venkateswaran, Subbaraman wrote:
>
> We are using RT 3.6.4 and what we are trying to do is to synchronize 
> custom field across all queues and basically have one unique custom 
> field and type. Currently we have some CFs with the same name and 
> different types dupe'ed across all the queues. Is there a way we can 
> script around to move all the values from oldCF to new CF on all 
> tickets in a Queue ?
>
> For e.g.:
> CF Name XYZ, Type: Enter multiple values
> CF Name XYZ, Type: Text
> Move all the values on XYZ(enter multiple values) to the CF XYZ(Text) 
> on all tickets in a Queue.
>
> Once this is done we will disconnect the old CF XYZ(Enter multiple 
> values) from the Queue.
>
> Thanks for your help
>
>
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