[rt-users] Fwd: RTFM articles for unprivileged user group

[Kevin Falcone]

On Mar 20, 2009, at 7:42 AM, Mr Vandeley wrote:

> I'm sorry to bother you but It would be really helpfull to get an
> answer to my question. Looking on previous list posts it seems that
> other people couldn't  make this work neither.  Old posts says that
> this feature wasn't fully functional.
> So, please, this should work with just this instructions [1] or there
> is something else that I should be looking for.

You should be looking for the release of RTFM2.4.2 and RT3.8.3

-kevin

>
>
> ---------- Forwarded message ----------
> From: Mr.Vandeley <mr.vandeley at gmail.com>
> Date: Wed, Mar 18, 2009 at 1:08 PM
> Subject: [rt-users] RTFM articles for unprivileged user group
> To: RT-Users at lists.bestpractical.com
>
>
> Hi,
>
> According to the lib/RT/FM/Introduction.pod [1] I can make articles in
> RTFM accessible to unprivileged users.
> Is this correct?
>
> I ask this because after granting ShowArticle per class or even
> globaly, unprivileged users still can't see the search box. Is there
> any other issue that I might consider other than the "ShowArticle
> right"?
>
> Thanks for your help.
>
> [1]
> SelfService Interface
>
>       If you grant the Unprivileged user group the right ShowArticle,
> they will get a Search box at the
>       top of their interface.  This allows users to look for answer
> to questions before creating a
>       Ticket.
>
>
> --Mr Vandeley
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