[rt-users] Fwd: RTFM articles for unprivileged user group

[Mr Vandeley]

Hi,
I'm sorry to bother you but It would be really helpfull to get an
answer to my question. Looking on previous list posts it seems that
other people couldn't  make this work neither.  Old posts says that
this feature wasn't fully functional.
So, please, this should work with just this instructions [1] or there
is something else that I should be looking for.

Thanks in advance.



---------- Forwarded message ----------
From: Mr.Vandeley <mr.vandeley at gmail.com>
Date: Wed, Mar 18, 2009 at 1:08 PM
Subject: [rt-users] RTFM articles for unprivileged user group
To: RT-Users at lists.bestpractical.com


Hi,

According to the lib/RT/FM/Introduction.pod [1] I can make articles in
RTFM accessible to unprivileged users.
Is this correct?

I ask this because after granting ShowArticle per class or even
globaly, unprivileged users still can't see the search box. Is there
any other issue that I might consider other than the "ShowArticle
right"?

Thanks for your help.

[1]
SelfService Interface

      If you grant the Unprivileged user group the right ShowArticle,
they will get a Search box at the
      top of their interface.  This allows users to look for answer
to questions before creating a
      Ticket.


--Mr Vandeley
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