[rt-users] RTFM_TicketCreate unprivileged users cannot see Articles in RT self help portal
Kevin Falcone
falcone at bestpractical.com
Mon Mar 23 16:34:02 EDT 2009
On Mar 20, 2009, at 6:38 PM, Gregor Huber wrote:
> Hello All,
> Has anyone any experience on this? Please help if possible :-)
>
> -----Original Message-----
> From: Gregor Huber
> Sent: Wednesday, March 18, 2009 7:14 PM
> To: 'RT-Users at lists.bestpractical.com'
> Subject: RTFM_TicketCreate unprivileged users cannot see Articles in
> RT self help portal
>
> Sorry to bother. I think this might be user error since I did not
> see much posted under this subject. Help would be appreciated.
>
> Summary: Installed RTFM. I can see RTFM and add articles as
> privileged user. An unprivileged user cannot see RTFM articles
> after enabling RTFM_TicketCreate.
Seeing articles during ticket creation/reply is only supported in the
full RT interface (privileged users) not the
Self Service interface (unprivileged).
I'd probably take a patch for this, but i'd have to think about it a
bit more.
> Have RTFM 2.4.1 & RT 3.8.2
> Enabled Set(#RTFM_TicketCreate, 1) in /var/www/html/rt3/local/
> plugins/RT-FM/RTFM_Config.pm (did not work)
> Enabled Set(#RTFM_TicketCreate, 1) in /var/www/html/rt3/etc/
> RT_SiteConfig.pm (saw this as possible solution)
Hopefully that was $RTFM_TicketCreate
-kevin
>
> Put debug line "system echo hello > /tmp/test" into RTFM_Config.pm
> and verified file was being hit.
> Added ShowArticle in http://rt ->RTFM->Configuration->Global->Group
> Rights -> Unprivileged -> ShowArticle
>
>
> After each step above I did do the following:
> Rm -rf /var/www/html/rt3/var/mason_data/*
> /etc/init.d/httpd restart
>
> Thanks!
>
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