[rt-users] RTFM_TicketCreate unprivileged users cannot see Articles in RT self help portal

[Gregor Huber]

Looks like we have two unanswered posts on this same topic.  Is anyone integrating RTFM and RT for external facing consumption in the self help portal?

Am I going to have to get off my RT platform?  Please say no.  Mayday Mayday Mayday... Can someone point me in the right direction if possible?  I've already read the manual :-)



-----Original Message-----
From: Gregor Huber 
Sent: Friday, March 20, 2009 3:38 PM
To: 'rt-users at lists.bestpractical.com'
Subject: RE: RTFM_TicketCreate unprivileged users cannot see Articles in RT self help portal

Hello All,
Has anyone any experience on this?  Please help if possible :-)  

-----Original Message-----
From: Gregor Huber 
Sent: Wednesday, March 18, 2009 7:14 PM
To: 'RT-Users at lists.bestpractical.com'
Subject: RTFM_TicketCreate unprivileged users cannot see Articles in RT self help portal

Sorry to bother.  I think this might be user error since I did not see much posted under this subject.  Help would be appreciated.

Summary:  Installed RTFM.  I can see RTFM and add articles as privileged user.  An unprivileged user cannot see RTFM articles after enabling RTFM_TicketCreate.

Have RTFM 2.4.1 & RT 3.8.2
Enabled Set(#RTFM_TicketCreate, 1) in /var/www/html/rt3/local/plugins/RT-FM/RTFM_Config.pm (did not work)
Enabled Set(#RTFM_TicketCreate, 1) in /var/www/html/rt3/etc/RT_SiteConfig.pm (saw this as possible solution)
Put debug line "system echo hello > /tmp/test" into RTFM_Config.pm and verified file was being hit.
Added ShowArticle in  http://rt ->RTFM->Configuration->Global->Group Rights -> Unprivileged -> ShowArticle


After each step above I did do the following:
Rm -rf /var/www/html/rt3/var/mason_data/*
/etc/init.d/httpd restart

Thanks!