[rt-users] Tracking a bug with WYSIWYG editor and IE7

[Sean]

Are there more people than michael and I that are interested in a solution to this? I can't believe that this isn't affecting more people. Maybe nobody uses signature lines? It seriously breaks messages when you have a signature and use the WYSIWYG editor, so this seems like a fairly big bug.

I have spent  alot of time trying to solve this, it is over my head, is anyone out there working on solving this? Im sure michael is also very interested in a solution as well, and hopefully others are too.


--- On Fri, 3/20/09, Michael Finn <mfinn at nbutexas.com> wrote:

> From: Michael Finn <mfinn at nbutexas.com>
> Subject: Re: [rt-users] Tracking a bug with WYSIWYG editor and IE7
> To: rt-users at lists.bestpractical.com
> Date: Friday, March 20, 2009, 6:40 AM
> FWIW, the problem persists in IE8...
> 
> Mike
> 
> > -----Original Message-----
> > From: rt-users-bounces at lists.bestpractical.com
> [mailto:rt-users-
> > bounces at lists.bestpractical.com] On Behalf Of Michael
> Finn
> > Sent: Thursday, March 12, 2009 10:58 AM
> > To: rt-users at lists.bestpractical.com
> > Subject: Re: [rt-users] Tracking a bug with WYSIWYG
> editor and IE7
> > 
> > I can't seem to let this go.  Comparing the
> "Download (untitled)" data
> > with my signature, I see that they are the same length
> and shape --
> the
> > same number of characters on each line.  That should
> be a big clue as
> > to
> > the truncation problem, as well as the
> 'random' spaces in the middle
> of
> > words -- they correspond to newline positions in my
> signature.
> > 
> > Why does this only happen in IE (6/7/?)?  Why only
> when I'm creating a
> > *new* ticket and not on reply/comment?
> > 
> > Still investigating...
> > Mike
> > 
> > > -----Original Message-----
> > > From: rt-users-bounces at lists.bestpractical.com
> [mailto:rt-users-
> > > bounces at lists.bestpractical.com] On Behalf Of
> Michael Finn
> > > Sent: Wednesday, March 11, 2009 8:01 PM
> > > To: rt-users at lists.bestpractical.com
> > > Subject: Re: [rt-users] Tracking a bug with
> WYSIWYG editor and IE7
> > >
> > > A-ha!  That's a reasonable theory... I've
> got a signature on my
> > > account; my other users... not so much. ;)
> > >
> > > FWIW, I also have the problem occur on IE6.
> > >
> > > As you suggested, I removed my signature from my
> Preferences, and
> the
> > > problem went away.  Now, how does this help us
> solve the problem?
> If
> > > it were Firefox, I'd use Chris Pederick's
> wonderful Web Developer
> > add-
> > > on (http://chrispederick.com/work/web-developer/)
> to pick it
> apart...
> > > anyone recommend a similar tool for IE7?
> > >
> > > Thanks,
> > > Mike
> > >
> > > > -----Original Message-----
> > > > From: Sean
> [mailto:stroke_of_death at yahoo.com]
> > > > Sent: Wednesday, March 11, 2009 5:54 PM
> > > > To: Alex Young;
> rt-users at lists.bestpractical.com; Michael Finn
> > > > Subject: Re: [rt-users] Tracking a bug with
> WYSIWYG editor and IE7
> > > >
> > > >
> > > > I too am seeing this problem.
> > > >
> > > > it only happens when:
> > > >
> > > > 1. the WYSIWYG editor is being used
> > > > 2. IE7 is the browser
> > > > 3. The user has a signature (i.e. RT
> automatically inserts text)
> > > >
> > > > Im wondering if it has to do with the
> signature column being TEXT
> > vs.
> > > > VARCHAR or something along those lines..
> > <snip>
> 
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