[rt-users] Tracking a bug with WYSIWYG editor and IE7

Alex Young alexyoung at scoutsolutions.co.uk
Tue Mar 24 16:41:13 EDT 2009


Okay. I know this happens when hitting Reply on a ticket transaction and
also when inserting text from RTFM. Does it still do that in trunk and
on your test system, or is it limited to me?

I'm quite happy to do any testing you need to get this bug fixed.


-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Kevin
Falcone
Sent: 24 March 2009 20:38
To: RT Users
Subject: Re: [rt-users] Tracking a bug with WYSIWYG editor and IE7


On Mar 24, 2009, at 4:18 PM, Alex Young wrote:

> Great to see it being worked on. Notice that it's not just the
> signatures that can cause this, its whenever RT inserts text from my
> testing. Hoping the fix sorts out the other reasons for the bug too.

Actually, I've been trying to replicate this bug for months, and wasn't
able to do so until someone said 'I have a signature'.  Also, the bug
manifests differently in trunk because of other JS updates.

-kevin

> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com
> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Kevin
> Falcone
> Sent: 24 March 2009 20:09
> To: RT Users
> Subject: Re: [rt-users] Tracking a bug with WYSIWYG editor and IE7
>
>
> On Mar 24, 2009, at 3:43 PM, jmoseley at corp.xanadoo.com wrote:
>
>> Our users have certainly noticed this bug, so it affects us to some
>> degree.
>> In order to submit this as a bug, create an RT ticket here:
>
> Please don't create a bug.  One already exists
> and is linked to the 3.8.3 release ticket
> http://rt3.fsck.com/Ticket/Display.html?id=13320
>
> It took a long time before someone was actually
> able to provide a recipe for the bug.  It has nothing
> to do with RTFM or RTx-EmailCompletion
>
> -kevin
>
>>
>>
>> http://rt3.fsck.com/?user=guest&pass=guest
>>
>>
>>
>> James Moseley
>>
>>
>>
>>
>>
>>            Sean
>>            <stroke_of_death@
>>
>> yahoo.com>                                                 To
>>            Sent by:                  rt-users at lists.bestpractical.com
>>            rt-users-
>> bounces@                                          cc
>>            lists.bestpractic
>>            al.com
>> Subject
>>                                      Re: [rt-users] Tracking a bug
>> with
>>                                      WYSIWYG editor and IE7
>>            03/24/2009 02:25
>>            PM
>>
>>
>>            Please respond to
>>            stroke_of_death at y
>>                ahoo.com
>>
>>
>>
>>
>>
>>
>>
>> Are there more people than michael and I that are interested in a
>> solution
>> to this? I can't believe that this isn't affecting more people. Maybe
>> nobody uses signature lines? It seriously breaks messages when you
>> have a
>> signature and use the WYSIWYG editor, so this seems like a fairly
>> big bug.
>>
>> I have spent  alot of time trying to solve this, it is over my head,
>> is
>> anyone out there working on solving this? Im sure michael is also  
>> very
>> interested in a solution as well, and hopefully others are too.
>>
>>
>>
>>
>>
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