[rt-users] Tracking a bug with WYSIWYG editor and IE7

[Kevin Falcone]

On Mar 24, 2009, at 4:41 PM, Alex Young wrote:

> Okay. I know this happens when hitting Reply on a ticket transaction

This works fine on 3.8.2 and trunk for me (without a signature)

When the patch is in subversion, ticket 13320 will be closed
and people can feel free to test with trunk

-kevin

> and
> also when inserting text from RTFM. Does it still do that in trunk and
> on your test system, or is it limited to me?
>
> I'm quite happy to do any testing you need to get this bug fixed.
>
>
> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com
> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Kevin
> Falcone
> Sent: 24 March 2009 20:38
> To: RT Users
> Subject: Re: [rt-users] Tracking a bug with WYSIWYG editor and IE7
>
>
> On Mar 24, 2009, at 4:18 PM, Alex Young wrote:
>
>> Great to see it being worked on. Notice that it's not just the
>> signatures that can cause this, its whenever RT inserts text from my
>> testing. Hoping the fix sorts out the other reasons for the bug too.
>
> Actually, I've been trying to replicate this bug for months, and  
> wasn't
> able to do so until someone said 'I have a signature'.  Also, the bug
> manifests differently in trunk because of other JS updates.
>
> -kevin
>
>> -----Original Message-----
>> From: rt-users-bounces at lists.bestpractical.com
>> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Kevin
>> Falcone
>> Sent: 24 March 2009 20:09
>> To: RT Users
>> Subject: Re: [rt-users] Tracking a bug with WYSIWYG editor and IE7
>>
>>
>> On Mar 24, 2009, at 3:43 PM, jmoseley at corp.xanadoo.com wrote:
>>
>>> Our users have certainly noticed this bug, so it affects us to some
>>> degree.
>>> In order to submit this as a bug, create an RT ticket here:
>>
>> Please don't create a bug.  One already exists
>> and is linked to the 3.8.3 release ticket
>> http://rt3.fsck.com/Ticket/Display.html?id=13320
>>
>> It took a long time before someone was actually
>> able to provide a recipe for the bug.  It has nothing
>> to do with RTFM or RTx-EmailCompletion
>>
>> -kevin
>>
>>>
>>>
>>> http://rt3.fsck.com/?user=guest&pass=guest
>>>
>>>
>>>
>>> James Moseley
>>>
>>>
>>>
>>>
>>>
>>>           Sean
>>>           <stroke_of_death@
>>>
>>> yahoo.com>                                                 To
>>>           Sent by:                  rt-users at lists.bestpractical.com
>>>           rt-users-
>>> bounces@                                          cc
>>>           lists.bestpractic
>>>           al.com
>>> Subject
>>>                                     Re: [rt-users] Tracking a bug
>>> with
>>>                                     WYSIWYG editor and IE7
>>>           03/24/2009 02:25
>>>           PM
>>>
>>>
>>>           Please respond to
>>>           stroke_of_death at y
>>>               ahoo.com
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> Are there more people than michael and I that are interested in a
>>> solution
>>> to this? I can't believe that this isn't affecting more people.  
>>> Maybe
>>> nobody uses signature lines? It seriously breaks messages when you
>>> have a
>>> signature and use the WYSIWYG editor, so this seems like a fairly
>>> big bug.
>>>
>>> I have spent  alot of time trying to solve this, it is over my head,
>>> is
>>> anyone out there working on solving this? Im sure michael is also
>>> very
>>> interested in a solution as well, and hopefully others are too.
>>>
>>>
>>>
>>>
>>>
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>>>
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>>>
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>>>
>>
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>>
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>> _______________________________________________
>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>>
>> Community help: http://wiki.bestpractical.com
>> Commercial support: sales at bestpractical.com
>>
>>
>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>> Buy a copy at http://rtbook.bestpractical.com
>>
>
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
>