[rt-users] rt-mailgate changing subject

[Jon Baker]

Ok, I'm obviously doing something wrong...

I am putting this in my RT_SiteConfig.pm:

Set( $EmailSubjectTagRegex, qr/\Q($rtname|Alert)\E/i );

but when I reply to a ticket it now creates a new ticket.  If I change  
it to

Set( $EmailSubjectTagRegex, qr/\Q$rtname\E/i );

it behaves as normal.  Am I misunderstanding how this works?  That was  
directly out of the example, or so I thought.

On Mar 26, 2009, at 4:00 PM, Jerrad Pierce wrote:

> On Thu, Mar 26, 2009 at 16:56, Jon Baker <jbaker at wgm.us> wrote:
>> I just started using custom subject tags with my RT and now my rt-
>> mailgate is changing the subject to strange things, putting the  
>> ticket
>> tag into the subject.  Is there a setting to prevent the subject from
>> being changed by rt-mailgate?
> You've not offered too much detail but
>
> a) There is a scrip that detects subject changes
> b) There are config settings (read the pod of RT_Config.pm) that  
> define
>    regexpen which test subjects to look for messages from/of RT.
>
> The latter seem to be especially important to adjust whenever you  
> alter
> how subjects are formatted. See recent threads on ticket tags  
> appearing
> on the right side of the subject (a symptom of b)
>
> -- 
> Cambridge Energy Alliance: Save money. Save the planet.

-- 
Jon Baker
Information Technology
Willie George Ministries
1003 N 129th E Ave
Tulsa OK 74116
(918) 234-5656