[rt-users] rt-mailgate changing subject

[Jon Baker]

Thanks, that looks like that was it.

It might be a good idea to put a notice or link next to the field for  
the custom subject tag in a future release, that doesn't seem (at  
least to me) like something I would have expected to have to set  
something in RT_SiteConfig for.

On Mar 26, 2009, at 4:00 PM, Jerrad Pierce wrote:

> On Thu, Mar 26, 2009 at 16:56, Jon Baker <jbaker at wgm.us> wrote:
>> I just started using custom subject tags with my RT and now my rt-
>> mailgate is changing the subject to strange things, putting the  
>> ticket
>> tag into the subject.  Is there a setting to prevent the subject from
>> being changed by rt-mailgate?
> You've not offered too much detail but
>
> a) There is a scrip that detects subject changes
> b) There are config settings (read the pod of RT_Config.pm) that  
> define
>    regexpen which test subjects to look for messages from/of RT.
>
> The latter seem to be especially important to adjust whenever you  
> alter
> how subjects are formatted. See recent threads on ticket tags  
> appearing
> on the right side of the subject (a symptom of b)

-- 
Jon Baker
Information Technology
Willie George Ministries
1003 N 129th E Ave
Tulsa OK 74116
(918) 234-5656

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