[rt-users] scrip creating multiple (5?) approvals

[Richard Foley]

Hi folks,

I have a template to create an approval ticket in rt 3.8.2:

	===Create-Ticket: Change Request Approval
	Subject: CR Approval for: {$Tickets{TOP}->Id} - {$Tickets{TOP}->Subject}
	Refers-To: TOP
	Queue: ___Approvals
	Requestors: {$Tickets{TOP}->Requestors}
	Depended-On-By: TOP
	Type: approval
	Content-Type: text/plain
	Due: {time + 86400}
	Content: ...
	ENDOFCONTENT

I have a scrip to trigger said approval creation:

Condition: User Defined
	my $ticket= $self->TicketObj;
	if ( $ticket->FirstCustomFieldValue('ticketType') =~ /change request/i ) {
  		return 1;
	} else {
  		return 0;
	}

Custom action preparation code:
	return 1;

Custom action cleanup code:	
	return 1;

I create a ticket of type 'change request' and recieve 5 identical approvals 
for the originating ticket.  Anyone have any bright suggestions as to why...?

-- 
Richard Foley
Ciao - shorter than aufwiedersehen

http://www.rfi.net/