[rt-users] scrip creating multiple (5?) approvals

[Richard Foley]

I believe I have 5 Custom Fields enabled and I wonder if this might have 
something to do with the 5 created approvals...?

-- 
Richard Foley
Ciao - shorter than aufwiedersehen

http://www.rfi.net/

On Friday 27 March 2009 16:30:58 Richard Foley wrote:
> Hi folks,
> 
> I have a template to create an approval ticket in rt 3.8.2:
> 
> 	===Create-Ticket: Change Request Approval
> 	Subject: CR Approval for: {$Tickets{TOP}->Id} - {$Tickets{TOP}->Subject}
> 	Refers-To: TOP
> 	Queue: ___Approvals
> 	Requestors: {$Tickets{TOP}->Requestors}
> 	Depended-On-By: TOP
> 	Type: approval
> 	Content-Type: text/plain
> 	Due: {time + 86400}
> 	Content: ...
> 	ENDOFCONTENT
> 
> I have a scrip to trigger said approval creation:
> 
> Condition: User Defined
> 	my $ticket= $self->TicketObj;
> 	if ( $ticket->FirstCustomFieldValue('ticketType') =~ /change request/i ) {
>   		return 1;
> 	} else {
>   		return 0;
> 	}
> 
> Custom action preparation code:
> 	return 1;
> 
> Custom action cleanup code:	
> 	return 1;
> 
> I create a ticket of type 'change request' and recieve 5 identical approvals 
> for the originating ticket.  Anyone have any bright suggestions as to 
why...?
> 
> -- 
> Richard Foley
> Ciao - shorter than aufwiedersehen
> 
> http://www.rfi.net/
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