[rt-users] scrip creating multiple (5?) approvals

[Richard Foley]

Hi Jon,

Thanks very much for that tip.

I believe I'd tried various variations of "On Create", "User Defined", "Create 
Tickets", etc. etc. before deciding that this was at least somewhere close to 
what I'd intended.  I think I'm missing something about the context.

Thanks again, and I'll take a proper look once I get back on the system 
shortly.

-- 
Richard Foley
Ciao - shorter than aufwiedersehen

http://www.rfi.net/

On Friday 27 March 2009 19:53:25 Jon Baker wrote:
> That looks to me that you're going to execute that approval script for  
> every transaction that occurs in the ticket.
> 
> Test for
> 
> lc($self->TransactionObj->Type) eq "create"
> 
> to only fire the event when the ticket is created.
> 
>  > Condition: User Defined
>  > 	my $ticket= $self->TicketObj;
>  > 	if ( $ticket->FirstCustomFieldValue('ticketType') =~ /change  
> request/i ) {
>  >   		return 1;
>  > 	} else {
>  >   		return 0;
>  > 	}
>  >
>  > Custom action preparation code:
>  > 	return 1;
>  >
>  > Custom action cleanup code:	
>  > 	return 1;
>  >
>  > I create a ticket of type 'change request' and recieve 5 identical  
> approvals
>  > for the originating ticket.  Anyone have any bright suggestions as to
> why...?
> 
> -- 
> Jon Baker
> Information Technology
> Willie George Ministries
> 1003 N 129th E Ave
> Tulsa OK 74116
> (918) 234-5656
> 
>