[rt-users] scrip creating multiple (5?) approvals

[Jon Baker]

That looks to me that you're going to execute that approval script for  
every transaction that occurs in the ticket.

Test for

lc($self->TransactionObj->Type) eq "create"

to only fire the event when the ticket is created.

 > Condition: User Defined
 > 	my $ticket= $self->TicketObj;
 > 	if ( $ticket->FirstCustomFieldValue('ticketType') =~ /change  
request/i ) {
 >   		return 1;
 > 	} else {
 >   		return 0;
 > 	}
 >
 > Custom action preparation code:
 > 	return 1;
 >
 > Custom action cleanup code:	
 > 	return 1;
 >
 > I create a ticket of type 'change request' and recieve 5 identical  
approvals
 > for the originating ticket.  Anyone have any bright suggestions as to
why...?

-- 
Jon Baker
Information Technology
Willie George Ministries
1003 N 129th E Ave
Tulsa OK 74116
(918) 234-5656