[rt-users] RT + Exchange 2003

[Michael Finn]

I've got mine set up like so:
1. AD/Exchange 'user' named HelpDesk (helpdesk at nbutexas.com).  This is
where new requests are sent.
2. AD 'contact' named Request Tracker with the e-mail address
rt at helpdesk.nbutexas.com
3. HelpDesk user's Exchange General properties are set to forward all
messages to the RT contact.
4. DNS includes MX records for both Exchange server and
helpdesk.nbutexas.com, so those messages route correctly.
5. RT mails have the reply address set to
rt-<queue>@helpdesk.nbutexas.com, so they are routed properly.
6. /etc/aliases contains entries for every queue:
rt-dev:         "| /etc/smrsh/rt-mailgate --queue Development --action
correspond --url http://helpdesk/"
rt-dev-comment: "| /etc/smrsh/rt-mailgate --queue Development --action
comment --url http://helpdesk/"

Hope this helps...
Mike

> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-
> bounces at lists.bestpractical.com] On Behalf Of Gary Greene
> Sent: Friday, March 27, 2009 1:22 PM
> To: rt-users at lists.bestpractical.com
> Subject: [rt-users] RT + Exchange 2003
> 
> Does anyone have a recipe for getting RT working correctly with
> Exchange 2003? I've the AD, and messages send FROM the RT system,
> however I get bounces when replying TO messages. I'll document the
> whole process on the wiki once I verify it is working.
> 
> --
> Gary L. Greene, Jr.
> IT Operations
> Minerva Networks, Inc.
> Tel:  (408) 240-1239
> Cell: (650) 704-6633
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