[rt-users] Command By Email and Multi-Value Custom Field

[Ruslan Zakirov]

Think that I've implemented these with "Set", "Add" and "Del" prefixes.

On Mon, Mar 30, 2009 at 7:58 PM, Givano <givano at gmail.com> wrote:
> Hi Robert,
>
> I had similar problem with one values fields with spacing in the name and it
> worked only after I removed the spacing. I didn't tried it with "Select
> multiple values"  fields.
>
> BR, Ivan
>
> 2009/3/20 Robert Walford <RobertWalford at compupay.com>
>>
>> Hi Guys,
>>
>>
>>
>> I am experiencing an issue using CommandByMail and multi-valued custom
>> fields.  We running RT 3.8.2.
>>
>>
>>
>> The following fields are one value and works perfectly.
>>
>> cf.{Category}: Telecom – Combobox: Select or enter one value
>>
>> cf.{Origin}: E-mail -  Select one value
>>
>> cf.{Severity_Level}: 5 -  Select one value
>>
>>
>>
>> But the following fields are multiple values and do not work.
>>
>> cf.{Equipment Impacted}: Router – Select multiple values
>>
>> cf.{Services Impacted}: Internet – Select multiple values
>>
>>
>>
>>
>>
>> Due to the spacing in the field name we have tried with quotations
>> (single/double) and without.
>>
>>
>>
>> Any Thoughts?
>>
>>
>>
>>
>>
>> Regards,
>>
>>
>>
>> Robert Walford
>>
>> Network Administrator
>>
>>
>>
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>
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-- 
Best regards, Ruslan.