[rt-users] Command By Email and Multi-Value Custom Field

[Robert Walford]

Thanks for all your suggestions. The below resolved the issue for me
(replacing the spaces with underscores_ ).

 

From: Givano [mailto:givano at gmail.com] 
Sent: Monday, March 30, 2009 11:58 AM
To: Robert Walford
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Command By Email and Multi-Value Custom Field

 

Hi Robert,

I had similar problem with one values fields with spacing in the name
and it worked only after I removed the spacing. I didn't tried it with
"Select multiple values"  fields.

BR, Ivan

 

 

Regards,

 

Robert Walford

Network Administrator

________________________________

From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Robert
Walford
Sent: Tuesday, March 24, 2009 12:41 PM
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Command By Email and Multi-Value Custom Field

 

Anyone?

 

Thanks,

 

Robert Walford

Network Administrator

________________________________

From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Robert
Walford
Sent: Friday, March 20, 2009 10:31 AM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] Command By Email and Multi-Value Custom Field

 

Hi Guys,

 

I am experiencing an issue using CommandByMail and multi-valued custom
fields.  We running RT 3.8.2.

 

The following fields are one value and works perfectly.

cf.{Category}: Telecom - Combobox: Select or enter one value

cf.{Origin}: E-mail -  Select one value

cf.{Severity_Level}: 5 -  Select one value

 

But the following fields are multiple values and do not work.

cf.{Equipment Impacted}: Router - Select multiple values

cf.{Services Impacted}: Internet - Select multiple values

 

 

Due to the spacing in the field name we have tried with quotations
(single/double) and without.

 

Any Thoughts?

 

 

Regards,

 

Robert Walford

Network Administrator

 

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