[rt-users] Why are extracted custom fields not available in Autoreply template

[Todd Chapman]

All,

I have a scrip that runs first and extracts custom fields on ticket
created. The Autoreply scrip runs second, but if I use
$Ticket->FirstCustomFieldValue('foo') in the Autoreply template I
don't get the value that was extracted in the first scrip. What am I
missing? Do I need to get the first scrip to commit somehow before the
second runs?

Thanks!

-Todd