[rt-users] Why are extracted custom fields not available in Autoreply template

[Ruslan Zakirov]

Message from the template is generated during Prepare step.

On Mon, May 4, 2009 at 8:14 PM, Todd Chapman <todd at chaka.net> wrote:
> All,
>
> I have a scrip that runs first and extracts custom fields on ticket
> created. The Autoreply scrip runs second, but if I use
> $Ticket->FirstCustomFieldValue('foo') in the Autoreply template I
> don't get the value that was extracted in the first scrip. What am I
> missing? Do I need to get the first scrip to commit somehow before the
> second runs?
>
> Thanks!
>
> -Todd
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-- 
Best regards, Ruslan.