[rt-users] Why are extracted custom fields not available in Autoreply template

[Todd Chapman]

Thanks Ruslan. Is there a reason for that?

On Mon, May 4, 2009 at 1:06 PM, Ruslan Zakirov <ruslan.zakirov at gmail.com> wrote:
> Message from the template is generated during Prepare step.
>
> On Mon, May 4, 2009 at 8:14 PM, Todd Chapman <todd at chaka.net> wrote:
>> All,
>>
>> I have a scrip that runs first and extracts custom fields on ticket
>> created. The Autoreply scrip runs second, but if I use
>> $Ticket->FirstCustomFieldValue('foo') in the Autoreply template I
>> don't get the value that was extracted in the first scrip. What am I
>> missing? Do I need to get the first scrip to commit somehow before the
>> second runs?
>>
>> Thanks!
>>
>> -Todd
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>
>
>
> --
> Best regards, Ruslan.
>