[rt-users] Query for Service downtime

[Tom Lahti]

> services. I had a plan of fetching the difference in time of when the 
> tickets were opened and when the tickets were resolved. That would give 
> me the downtime but I have no idea how to implement that. Any help on 
> this regard will greatly appreciated.

That's not really downtime, I wouldn't think, unless the tickets are 
both opened and resolved automatically.  Are they?

If either is done by a human, then its not system downtime.  It's time 
to whenever-the-human-felt-like-doing-RT-stuff.

--
Tom Lahti