[rt-users] requestors group access

[Vaclav Vobornik]

Ken,
thanks for your suggestion, but it is not what I need. They should not 
see all the tickets in the queue, but only those created by their team 
colleagues.
What I am thinking about is to create a user CustomField named "Team" 
and fill out "Sybase" for those from the Sybase team.

Then create a scrip which will check the Custom Field of a ticket 
creator user and add all the users with CustomFiled=="Sybase" as 
requestors to the ticket as well (or CC and grant CC the ShowTicket 
rights as Ruslan Zakirov suggested).

I know how to get the ticket Custom Field:

$self->TicketObj->FirstCustomFieldValue('SomeName');

but cannot find how to get the CustomFieldValue of a current user 
(creator) in a scrip. Does anybody know, please?

Many thanks
-- 
Vaclav Vobornik




Ken Crocker wrote:
> Vaclav,
>
>     Create a User-defined group called "Sysbase-Users". Then go to 
> Configuration->Queue->(select Queue "Sybase or whatever")->Group 
> Rights and grant the following privileges to group "Sysbase-Users":
>
>     * "CreateTicket"
>     * "SeeQueue"
>     * "ShowTicket"
>     * "ShowOutgoingEmail"
>     * "ShowTicketComments" * Your technical support team may NOT want
>       them to have this right.
>
>     Make sure the Users for "Sysbase" tickets are in that "User" group 
> and there you have it. All members of that group will be able to 
> create and look at ALL tickets in the Queue you select. Oh, also be 
> sure that those users are "Privileged" users, otherwise you will not 
> be able to add them to a group that has privileges. Hope this helps.
>
>
> Kenn
> LBNL
>  
> On 5/4/2009 1:51 AM, Vaclav Vobornik wrote:
>> Good morning,
>> I have a specific question from one of our customers. Let's say, there 
>> is a Sybase team we support: Peter, John, and Maria (unprivileged users).
>> When Peter creates a ticket, only Peter can see it after he logs in to 
>> the RT. The same when John creates a ticket - only he sees it.
>> I'd like they can see all the tickets one of them is a requestor - but 
>> only within their Sybase group. E.g. When Maria creates a ticket, also 
>> Peter and John could see a status in the same way like Maria.
>>
>> Is there any solution already in place, please?
>>
>> Many thanks
>>
>>