[rt-users] requestors group access

[Ruslan Zakirov]

On Wed, May 6, 2009 at 6:08 PM, Vaclav Vobornik
<vaclav.vobornik at commerzbank.com> wrote:
> Ken,
> thanks for your suggestion, but it is not what I need. They should not
> see all the tickets in the queue, but only those created by their team
> colleagues.
> What I am thinking about is to create a user CustomField named "Team"
> and fill out "Sybase" for those from the Sybase team.
>
> Then create a scrip which will check the Custom Field of a ticket
> creator user and add all the users with CustomFiled=="Sybase" as
> requestors to the ticket as well (or CC and grant CC the ShowTicket
> rights as Ruslan Zakirov suggested).
>
> I know how to get the ticket Custom Field:
>
> $self->TicketObj->FirstCustomFieldValue('SomeName');
>
> but cannot find how to get the CustomFieldValue of a current user
> (creator) in a scrip. Does anybody know, please?

$self->TransactionObj->CreatorObj->FirstCustomFieldValue("XXX");

I think this should work.

>
> Many thanks
> --
> Vaclav Vobornik
>
>
>
>
> Ken Crocker wrote:
>> Vaclav,
>>
>>     Create a User-defined group called "Sysbase-Users". Then go to
>> Configuration->Queue->(select Queue "Sybase or whatever")->Group
>> Rights and grant the following privileges to group "Sysbase-Users":
>>
>>     * "CreateTicket"
>>     * "SeeQueue"
>>     * "ShowTicket"
>>     * "ShowOutgoingEmail"
>>     * "ShowTicketComments" * Your technical support team may NOT want
>>       them to have this right.
>>
>>     Make sure the Users for "Sysbase" tickets are in that "User" group
>> and there you have it. All members of that group will be able to
>> create and look at ALL tickets in the Queue you select. Oh, also be
>> sure that those users are "Privileged" users, otherwise you will not
>> be able to add them to a group that has privileges. Hope this helps.
>>
>>
>> Kenn
>> LBNL
>>
>> On 5/4/2009 1:51 AM, Vaclav Vobornik wrote:
>>> Good morning,
>>> I have a specific question from one of our customers. Let's say, there
>>> is a Sybase team we support: Peter, John, and Maria (unprivileged users).
>>> When Peter creates a ticket, only Peter can see it after he logs in to
>>> the RT. The same when John creates a ticket - only he sees it.
>>> I'd like they can see all the tickets one of them is a requestor - but
>>> only within their Sybase group. E.g. When Maria creates a ticket, also
>>> Peter and John could see a status in the same way like Maria.
>>>
>>> Is there any solution already in place, please?
>>>
>>> Many thanks
>>>
>>>
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
>



-- 
Best regards, Ruslan.