[rt-users] RT::Authen::ExternalAuth (?) issue

[Roy McMorran]

Mike Peachey wrote:
> Do you find this happening when you go to access a ticket?
>
> I have always had a similar problem, but have never had a chance to sort
> it out as it's only really a niggle to me.
>   

I've yet to establish a definitive pattern, but I seem to be able to get 
it to happen by doing a search on the "Tickets" page.  After I log back 
in I get the search results ;-)

Also going to "Tickets" and then back to "Home" will trigger it.
> Any of this sounding familiar?
>   

There are similarities.

Rob Munsch wrote:
>
> SSO refers to single sign-on, doesn't it?  I think that's incidental 
> to what's happening.

Probably so.  I'm not (knowingly) using the SSO feature.

> The rest of it looks like rt forgot who your user was.  "No user to 
> test with" and "0, No User" seems to support this.  Is this happening 
> after user is idle for a while?  Do they not have "refresh every blah" 
> set on the page?

It does look like that.  The idle time isn't the issue though, unless 
I've somehow inadvertently set an idle timeout of less than five 
seconds  ;-)

Thanks for the feedback so far.  I'm thinking of watching the LDAP 
traffic with Wireshark next.

Cheers,
-r

-- 
Roy McMorran
Systems Administrator
MDI Biological Laboratory
mcmorran at mdibl.org